As “bots” continue to be the subject of considerable hype, thousands of individual developers and their enterprise-employed counterparts see these intelligent assistants as a means to deliver “conversational commerce.”
intelligent Assistants
Intelligent Assistants Conference London 2016 – Agenda & Presentations
Intelligent Assistants Conference London 2016 featured presentations of the core technology platforms and customer case studies from the likes of USAA, Virgin Media, Royal Dutch Shell, Ticketbis, Swedbank, MasterCard and MyWave.
Themes and Memes from IA-Squared
In April 2016, Opus Research convened a unique event showcase for both IA and IAuth solutions.
The New Landscape: Intelligent Assistants Confront the Botsplosion
At Opus Research, we focus, not on Bots, but on “Intelligent Assistants” (IAs). Last October, we issued the first Intelligent Assistance Landscape. Today we officially issue an updated version.
BetterBrand Provides Chatbot Platform for Marketing Teams
UK-based BetterBrand offers a powerful graphical conversation manager where you can build out the entire conversation, constructing possible user inputs and scripting the chatbot’s responses.
Microsoft’s Bot Framework: Platform for Conversational Intelligent Assistants
Introduced at the recent Build 2016 event, Microsoft’s Bot Framework offers a complete set of development and deployment services for building and hosting conversational agents.
Intelligent Assistants Are Setting the Course For a Multi-Channel Customer Experience
Intelligent Assistants Conference London 2016 is a gathering place for executives involved in e-commerce, customer care, emerging technologies, strategy & innovation, mobile self-service, and contact centre management.
What Tay Could Teach Customer Experience Professionals
ICYMI, the Twittersphere fostered the short, notorious life of the #ConvComm #IntelligentAssistant @TayandYou. Called “Tay” for short, it was launched on March 23rd by the artificial intelligence (AI) experts from Microsoft’s Technology and Research Group and the Bing Search Team…. Read More ›
Why IoT Needs Intelligent Assistants
As the natural user interface of IoT, intelligent assistants have the ability to interact with connected devices to make them easily accessible and complete tasks on our behalf.
5 Steps for Architecting Your Company’s Digital Self-Service Strategy
USAA, Shell Corporation, Ticketbis, Swedbank and ING are among the many firms using intelligent assistants to address customer support challenges. Hear their case studies at Intelligent Assistants Conference London (April 26-27).