The Big Three — Apple, Google, and Microsoft — are devoting significant research and development to improve their personal intelligent assistant offerings and further embed them into an enterprise application ecosystem.
intelligent Assistants
Lessons from Shopping for Intelligent Assistants
Helpful considerations for businesses looking to invest in proven, commercial intelligent assistant solutions.
Intelligent Assistant Watch: WayBlazer to Assist with Pre-Travel Dreaming and Planning
IBM Watson Division inspired Travelocity’s founder Terry Jones to launch WayBlazer, which is a self-described “intelligent search discovery system” designed to deliver “contextual, personalized advice and insights for travelers.”
China’s ZTE and “Smart Voice Alliance” Poised to Promote “5A” Protocol for Voice-Controlled Devices
A consortium of mobile voice technology providers, led by manufacturing giant ZTE, will be employing a common set of protocols and practices to voice-enable mobile devices and services.
How Enterprise Intelligent Assistants Are Already Delivering Business Value
At the Intelligent Assistants Conference in San Francisco, Domino’s, Coca-Cola, Schlage, and Windstream Communications present case studies on how virtual agents can simplify and automate business processes to deliver a superior customer experience.
Apple Watch: The Next Generation Intelligent Assistant is at Hand (or at Least “On Wrist”)
While the just-announced Apple Watch features health monitoring, payment processing and other really cool applications, is the shiny new thing just a fashion accessory or highly functional intelligent assistant?
Reflections on SpeechTek: Natural User Interfaces Go Far Beyond Speech Processing
To kick off SpeechTek 2014 Conference, I participated in an exceptionally interesting panel organized by Jibo’s Roberto Pieraccini to discuss “New Technologies Coming Soon.” In retrospect, term “coming soon” was a misnomer. Two of the panelists – Bernard Brafman of… Read More ›
First-Ever “Intelligent Assistants Conference” Provides Answers to Mobile and Omnichannel Customer Care
Coca-Cola, Domino’s Pizza, Hyatt Hotels, and Schlage will be among brand leaders to present how virtual assistants improve the customer experience and self-service efficiency at Intelligent Assistants Conference 2014.
Intelligent Assistants Chronicles: The Genesys-IBM Watson Partnership
In June 2014, Genesys and IBM formed a partnership which to insure that IBM’s Watson’s “cognitive computing” capabilities are integrated with Genesys’ Customer Experience (CX) platform.
Watson and Siri Are Conspicuously Absent in the Apple/IBM Partnership
On July 15, Apple and IBM forged a partnership whereby Apple appointed IBM as its exclusive partner for bringing iOS- and MacOS-based apps and services into the enterprise marketplace.