With “voice-first” devices in 10 million homes answering to “Alexa”, “OK Google” or simply “Computer”, the #IAConfLondon is the place to meet the people that are defining the best ways to incorporate Intelligent Assistants into your customer care strategies.
Greg Stanway, manager of customer strategy & projects at BC Hydro, outlines why the largest electric utility company in Western Canada has deployed a customer-centric, self-service solution for its 4 million customers. [VIDEO]
IAC 2015 features real-world case studies from executives improving customer experience and self-service efficiency. Valid entries to the Intelligent Assistants Awards (IAAs) receive two complimentary passes to attend.
Intelligent Assistants Conference 2015 to showcase real-world efforts to improve mobile customer experience, self-service efficiency, Web chat and Web-based interactions, and the future of the contact center.
[UPDATED: Added session videos] Held September 16, 2014 in San Francisco, the first-ever Intelligent Assistants Conference brought together industry pioneers and visionaries for case studies and in-depth panel discussions on how intelligent assistants are improving customer experience and self-service efficiency for brands and enterprises.
IPsoft’s new intelligent assistant, Amelia, has the ability to execute business processes that go deeper than just handling customer service calls when combined with “Robotic Process Automation” (RPA).
Opus Research’s Intelligent Assistants Conference brought together industry leaders improving customer experience and self-service efficiency with personal virtual assistants. San Francisco Bay Area’s ABCNews 7 took notice.