If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
intelligent Assistants
What the Amazon Echo Show Means for the Future of Conversational Interfaces
By adding a small touch screen to the once voice-only platform, the Amazon Echo Show becomes the first mass market intelligent assistant device to offer multi-modal conversational interfaces.
Don’t Miss A Great Opportunity to Attend Intelligent Assistants Conference San Francisco
Opus Research’s Intelligent Assistants Conference, which began in San Francisco in 2014, is the first, best and only event dedicated to digital self-service
Facebook & Amazon Put Resources Behind Making Bots More Conversational
As “voice first” continues to gain momentum, Facebook and Amazon are leading efforts to make conversational interactions with artificially intelligent automated assistants more natural and seamless.
Interactions Bolsters Social Media Engagement with Acquisition of Digital Roots
By bolstering its core intelligent assistance technologies with AI-based social media customer engagement, Interactions is poised to deliver global solutions and operate over all customer channels.
Bing Business Bots: Powering Intelligent Assistance for Small Businesses
With a full suite of natural language understanding, artificial intelligence, and bot building tools, Bing Business Bots is an obvious yet brilliant service offered by Microsoft for small businesses.
Opus Research’s Intelligent Assistant Conference Highlights the Power of Intelligent Augmentation
With case studies from T-Mobile, Dixons Carphone, HSBC, BGL Group and more, last week’s IA Conference London showcased how automation can empower customer support staff to improve efficiencies and deliver business results.
Intelligent Assistants Conference London 2017 – Agenda & Presentations
Hosted by Opus Research, IA Conference London 2017 featured leading brands and enterprises, including Dixons Carphone, Amazon, Skyscanner, T-Mobile, Google, BGl Group, HSBC and others, defining the role of intelligent assistants as ubiquitous, conversational user interfaces.
Creative Virtual’s Prestigious Queen’s Award Reflects Growth of Intelligent Assistance
In receiving the Queen’s Award for Enterprise in the Innovation, one of the highest honors a UK business can receive, Creative Virtual has shown a commitment to machine learning, process automation, and conversational intelligent assistants.
Contrasting Views Surround News of the Death of Chatbots
Reports on the death of chatbots are greatly exaggerated. Viewpoints of a couple of thoughtful industry leaders illustrate two, quite different suggestions addressing how the chatbot community should climb out of the hole.