Aspect software has introduced a new network element, the Continuity Server, to help customers pick up where they left off as they carry out conversations that take place over a time and cross multiple communications channels.
Intelligent Assistance
A Watch Made in Heaven for Siri
Among the features that distinguish the Apple Watch from Pebble and Samsung’s Galaxy Gear, is its ability to serve as a platform for Siri.
Nexidia at “Inflection Point”; Credits Advanced Compliance Management
Based on reports of recent multi-million dollar “wins” that span telecommunications, hospitality and financial services, it is clear that Nexidia’s customers are catching on to the power of “state-of-the-art” interactions analytics.
Tropo Connect: InCall Apps Fulfill on the “Telco in Legoland” Promise
Today, with the announcement of Tropo Connect, the group will further whet the developer community’s appetite for construct-your-own applications and services, and give end-users new types of agility by invoking or launching “InCall Apps.”
The Privacy Conundrum: Big Brother’s Threat to Intelligent Assistance
Time to strike a balance between the costs (in terms of loss of privacy, investment in time, exposure to hacking, etc) and the benefits of using devices and services that involve selective disclosure of personal information.
Intelligent Assistance and the Inside Game: Inroads into the Enterprise
Intelligent assistants are establishing additional business value by extending their reach further inside the enterprise.
Microsoft Makes “Intelligent Assistance” Central to Staying Relevant
Cortana is positioned to be the highly personalized, human-like front-end to all of Microsoft’s software, services and devices.
Facebook Buys An “Open” Platform for Voice-based Intelligent Assistance
Facebook has acquired wit.ai, a small venture whose “open” approach to natural language processing (NLP) and machine learning has attracted over 6,000 developers to its fold.
2015-The Year Intelligent Assistance Takes Off For Real
Because these ongoing commercial conversations take place over time and a multitude of channels, it has become clear that the persistent presence of an Intelligent Assistant is taking on great value.
Aspect Mobility Suite Debuts to Support Intelligent Assistance Across Multiple Channels
Aspect’s Mobility Suite is a cloud-based set of products and capabilities that take a mobile-first, developer-friendly approach to multichannel customer care and intelligent assistance.