Recent announcements from Nuance, Genesys, IBM and LivePerson underscore how companies are finding huge benefits in combining artificial intelligence tools and human workers to improve customer service.
IBM Watson
IBM Makes Watson Smart on Financial Regulations
With Watson Regulatory Compliance, IBM aims to help compliance professionals wade through massive amounts of financial regulation data using machine learning and the power of intelligent assistance to execute a complex job.
When Einstein Meets Watson: What to Expect from the IBM/Salesforce Partnership
IBM and Salesforce have a partnership that defines how Salesforce’s Einstein, the CRM specialist’s inchoate Intelligent Assistant, will work with IBM’s Watson.
Macy’s On Call: An In-Store, Personalized Shopping Companion
Leveraging technology from Satisfi and IBM Watson, the retail giant’s new service is a location-aware intelligent assistant that can respond to a customer’s natural language requests.
New Watson Conversation Service Makes it Simpler to Build an Intelligent Assistant
Big Blue added IBM Watson Conversation Service to the Watson Developer Cloud in BlueMix.
IBM Watson: A Force Multiplier for Intelligent Assistance
The epicenter of IBM Watson’s developer support efforts (as well as the headquarters for its Watson-based Commerce efforts) is moving to San Francisco
Cortana Analytics: Microsoft’s Push Into Enterprise Intelligent Assistance
With the announcement of Cortana Analytics Suite, Microsoft is offering intelligent assistance for the enterprise with business-ready components for machine learning and predictive analytics.
Amazon Makes Intelligent Assistance Easier With Alexa Voice Services and a Free SDK
Amazon created simple tools and APIs for app developers to use to add a human-like spoken interface to mobile, consumer electronic devices.
The Context Conundrum: Providing Intelligent Assistance While Respecting Customer Privacy
People are taking command of how they carry out commerce through their smartphones and PCs, starting with search and culminating with queries and transactions that involve a company’s automated systems (voice response or chat) or live agents.
In All Sirius-ness, What We Can Learn from an “Open Source Siri”
Researchers at Clarity Labs at the University of Michigan recently launched Sirius, which they refer to as “an open end-to-end standalone speech and vision based intelligent personal assistant (IPA)….”