VoiceVault’s voice biometrics engine to be integrated into Enacomm’s phone-based, customer service solution to provide secure and convenient authentication.
Customer service
Meet IPSoft’s New Intelligent Assistant Robot: Amelia
IPsoft’s new intelligent assistant, Amelia, has the ability to execute business processes that go deeper than just handling customer service calls when combined with “Robotic Process Automation” (RPA).
“Survey Results: Factors That Influence Enterprise Customer Experience Initiatives”
An exclusive Opus Research report details organizational processes and the decision-making factors involved for purchasing, implementing and measuring success for enterprise customer experience initiatives.
CX Message @ Oracle OpenWorld: Engage, Empower, Adapt
Based on on presentations of the CX portfolio, technology roadmap and an sales/engagement model called “Oracle Roadmap to Modern,” I came away from the CX track at OpenWorld more bullish about the business unit’s prospects than I had felt in prior years.