Swedbank’s virtual assistant engages in automated conversations to solve customers’ problems and helps employees deliver next best actions to improve customer care. [VIDEO]
Customer service
“This is Our Moonshot” – The USAA Experience Challenge
From 2016 Intelligent Assistants Conference & Intelligent Authentication Conference London: USAA’s Darrius Jones describes how his company provides both intelligent assistants and simple security to a highly-diverse and geographically dispersed member base. [VIDEO]
Intelligent Authentication Conference London 2016 – Agenda & Presentations
Intelligent Authentication Conference London 2016 featured presentations of the core technology platforms and customer case studies from the likes of USAA, MasterCard, Nuance, Dimension Data & AGNITIO, NICE, and RSA.
The New Landscape: Intelligent Assistants Confront the Botsplosion
At Opus Research, we focus, not on Bots, but on “Intelligent Assistants” (IAs). Last October, we issued the first Intelligent Assistance Landscape. Today we officially issue an updated version.
Intelligent Assistants Conference NYC 2015 – Agenda & Presentations
#IACNYC 2015 featured interactive panel discussions and real-world case studies to learn how intelligent virtual assistants are becoming the focal point for multi-channel and omnichannel customer communications strategies. See the agenda and select presentations.
Five Reasons Why Intelligent Assistants Are Vital For Your Customer Experience Infrastructure
Customer experience professionals must be poised to take advantage of intelligent assistants or automated chat agents that provide personalized service and superior customer care.
Eastern Bank Features Voice Biometrics for Authenticating Banking Customers
In what’s considered a first among North American banks, Massachusetts-based Eastern Bank has publicly unveiled a voice biometrics system for passively authenticating callers into its customer service centers.
Research Sponsored by Aspect Software Shows “The Future of Customer Service is Self-Service”
A new study issued jointly by Aspect Software and The Center for Generational Kinetics provides research-based observations on fundamental changes in customer-to-business (C2B) conversations.
Cisco Debuts Context Service at Enterprise Connect: Showcases Symbiosis between UC, CCTR and CX
One of the major announcements from #EC15 is a partnership between Cisco and Altocloud to bring a predictive dimension to the handling of a customer interaction, including the routing of a contact to the proper resource.
IntelliResponse’s Virtual Agent Will Fit Well With [24]7 Portfolio
[24]7’s acquisition of IntelliResponse is an important step in the development of the conversational engagement model that is becoming necessary in the mobile-first, multi-channel world of digital commerce and customer care.