Even though it abandoned plans to merge with Five9, Zoom Video Communications’ pursuit of happiness continues apace.
customer experience
Chatbots on Messaging Platforms: Ready to Meet the Customer Service Challenge?
In highlighting chatbots from four big-name brands — Kia Motors, Marriott Rewards, KLM, and Expedia — Amy Stapleton concludes that messaging bots are currently best suited for promoting brand awareness and loyalty rather than delivering comprehensive customer service.
Opus Research Report: Decision Makers’ Guide to Enterprise Intelligent Assistants
Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions, accounting for over 2,700 deployments of intelligent assistants among 1,200 customers.
Opus Research Report: “Six Perspectives on Intelligent Assistance”
Practical advice for six key enterprise stakeholders — the IVR team, Contact Center Operations & Management, Systems Design & Development, Digital Commerce & Emerging Technologies, Customer Experience, and Marketing — on how to develop an Intelligent Assistance strategy.
Interactions Adds Voice Biometrics to Curo Platform
By adding caller authentication to the Curo Speech and Language Platform, Interactions is offering a customer care solution that reduces fraud, controls costs and enhances customer experience.
Opus Research Report: “Natural Language: The User Interface for the Fourth Industrial Revolution”
Virtual assistants are conditioning individuals to put more trust in conversational technologies and to try new activities and services. In this report, Dan Miller presents how Artificial Solutions’ Teneo Platform delivers a “user-first” intelligent assistant experience that enables businesses to build intelligent natural language applications on any platform, device or language.
Why Enterprises Need to Leverage the Power of Natural Language Interaction
In this keynote presentation from Intelligent Assistants Conference SF, Lawrence Flynn, CEO of Artificial Solutions, outlines enterprise strategies for customer communications in the new era of bots, intelligent assistants and conversational commerce. [VIDEO]
Pre-Conference Reading: The Optichannel Strategy for Intelligent Assistance
Intelligent Assistance is about to put an end to the long-standing discussions surrounding the relative merits of “multichannel” versus “omnichannel” marketing and digital commerce strategies.
Intelligent Assistants Are Setting the Course For a Multi-Channel Customer Experience
Intelligent Assistants Conference London 2016 is a gathering place for executives involved in e-commerce, customer care, emerging technologies, strategy & innovation, mobile self-service, and contact centre management.
Interactions’ Curo May be the Cure for the Common IVR
Interactions LLC has announced a set of innovations that represent the integration of the AT&T Watson platform, now branded as Curo™.