Intelligent Assistants Conference London 2016 featured presentations of the core technology platforms and customer case studies from the likes of USAA, Virgin Media, Royal Dutch Shell, Ticketbis, Swedbank, MasterCard and MyWave.
customer care
Five Reasons Why Intelligent Assistants Are Vital For Your Customer Experience Infrastructure
Customer experience professionals must be poised to take advantage of intelligent assistants or automated chat agents that provide personalized service and superior customer care.
SpeechTek Conference Reflections: Disruption, Transformation & Intelligent Assistance
At this year’s SpeechTek several speakers and exhibitors made a strong case for “business transformation,” as opposed to disruption.
Opus Enterprise Series: “Best Practices for Voice Biometrics in the Enterprise”
In this second part of the Enterprise Series, Opus Research examines best practices for using voice biometrics for simple secure authentication in the enterprise across mobile, IVR, and contact centers.
Lessons from Shopping for Intelligent Assistants
Helpful considerations for businesses looking to invest in proven, commercial intelligent assistant solutions.
How Enterprise Intelligent Assistants Are Already Delivering Business Value
At the Intelligent Assistants Conference in San Francisco, Domino’s, Coca-Cola, Schlage, and Windstream Communications present case studies on how virtual agents can simplify and automate business processes to deliver a superior customer experience.
“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS
In a provocative marketing move, Genesys has launched a “Get Your First Year Free” offer for companies looking to retire their premises-based contact centers and IVRs.
First-Ever “Intelligent Assistants Conference” Provides Answers to Mobile and Omnichannel Customer Care
Coca-Cola, Domino’s Pizza, Hyatt Hotels, and Schlage will be among brand leaders to present how virtual assistants improve the customer experience and self-service efficiency at Intelligent Assistants Conference 2014.
Cycorp and IBM Demonstrate the Transformative Potential of Enterprise Virtual Assistants
Will technology from Cycorp and IBM contribute to the smarter intelligent assistants of the future?
West Interactive and Interactive Intelligence Partner to Broaden Cloud-based and Hybrid Contact Center Offerings
West Interactive and Interactive intelligence form partnership to sell, service and support each other’s portfolio, delivering impactful changes in the roadmaps of both companies.