With the introduction of Lex, Amazon has leapfrogged other metabot providers, like Apple’s Siri and Google Assistant.
conversational commerce
Conversational Games Come to Facebook Messenger
Facebook has announced the launch of games that can be played right from within their Messenger instant messaging platform.
#IAConf Wrap-up: Bridging Chasms in IA Ecosystem
The IA Conferences exposed a set of dichotomies, both for core technologies and their capabilities, when deployed for real-world use cases.
Pre-Conference Reading: The Optichannel Strategy for Intelligent Assistance
Intelligent Assistance is about to put an end to the long-standing discussions surrounding the relative merits of “multichannel” versus “omnichannel” marketing and digital commerce strategies.
At Your Service: SnapTravel Launches Emma, a Concierge Bot for Hotel Bookings
By establishing trust and understanding user preferences, the SnapTravel personal advisor bot aims to end the time-consuming research for those searching for hotel booking options and usher in a new era of self-service.
Knurld Poised to put Parent Company’s Neural Networking Tech into Practice
June 6 saw a cascade of very interesting announcements emanating from San Diego, headquarters city for KnuEdge™ Inc., formerly called Intellisis.
Joie de Viv: “The Global Brain” Emerges from Stealth Mode
Viv.ai has been one of the Silicon Valley’s best kept open secrets since August 2014, when Wired magazine published an article calling it a “radical AI that does anything you ask.”
Radisson Blu Edwardian Guests Can Text “Edward” for Intelligent Assistance
Guests of the luxury hotelier Radisson Blu Edwardian have a new way to get fast self-service or assistance from the hotel staff by texting “Edward,” an automated Intelligent Assistant.
What Tay Could Teach Customer Experience Professionals
ICYMI, the Twittersphere fostered the short, notorious life of the #ConvComm #IntelligentAssistant @TayandYou. Called “Tay” for short, it was launched on March 23rd by the artificial intelligence (AI) experts from Microsoft’s Technology and Research Group and the Bing Search Team…. Read More ›
Aspect’s Brings “Context Cookies” to the Contact Center
Aspect software has introduced a new network element, the Continuity Server, to help customers pick up where they left off as they carry out conversations that take place over a time and cross multiple communications channels.