Big Blue added IBM Watson Conversation Service to the Watson Developer Cloud in BlueMix.
Cloud Computing
Reflections on SpeechTek 2013: Attention Turning to Role(s) of Speech-enabled, Intelligent Systems
Self-service professionals, speech scientists and VUI (voice user interface) experts, alike, are grappling with a new set of challenges borne of the need to support search, command and control and e-commerce in a “post-PC” but “pre-PVA” world.
“Fear of Chatter”: The Implications of Virgin America’s Social Network-based Customer Care
Dreamforce has always had elements of a Danse Macabre (Dance of Death) when it comes to its views of contact centers in the future.
Teletech Reselling Salesforce.com’s Service Cloud
Business process outsourcing (BPO) specialist Teletech has reached an agreement whereby it will resell features, capabilities and components hosted in Salesforce.com’s Service Cloud.
Voxeo Pumps Up Developer Support With Voxeo Connect Program
Voxeo has formally launched the Voxeo Connect program offering go-to-market partners, including solution providers, resellers and systems integrators.
Voice in “The Cloud”: Catalyst for Conversational Commerce
Thanks to advances in reliability, capacity and security, “The Cloud” has become the general destination for applications, storage and computer power that used to live almost exclusively within enterprise firewalls. This creates a new playing field where old-guard, voice application service providers (like Voxeo, Convergys, Microsoft/Tellme, Nuance) are on a par with Amazon.com, Salesforce.com, IBM and other “giants” of cloud computing.
Cisco Names Rosters of Partners to Host (and Popularize) Quad
Cisco announced formal arrangements with a number service providers to offer Quad on a hosted or managed services basis. The chosen service providers include ACS (a Xerox company) in North America, Logicalis UK in Western Europe, and Alphawest (a wholly owned subsidiary of Optus) in Australia.
Spanlink’s Cloud-based Contact Center Taps into the Social Stream, Implements Cisco’s SocialMiner “In the Cloud”
Spanlink Communications, a 22 year-old company with a well-earned reputation for developing and integrating highly-innovative contact center technologies is at it again with a new service called SocialWatch.
Heroku Acquisition Puts Salesforce.com Solidly on the RC Path
The announcements are coming fast and furious at Dreamforce, the global gathering of Salesforce.com’s cloud computing community.
SAP AG Promises an “Open Ecosystem”
I missed the SAP TechEd gathering in Las Vegas this week, but was entertained by a very active stream of tweets emanating from the venue.