As 2016 (the “Year of the Chatbot”) winds down, Opus Research’s Amy Stapleton offers up four bots on Facebook Messenger that can play the role of elves and help you simplify the challenge of holiday gift-giving.
Bots
Who’s Your Metabot? What’s Next for Intelligent Personal Assistants
As Siri, Google Assistant, Amazon Alexa and other “metabots” build rich, third-party ecosystems, these intelligent personal assistants are unhooking the direct link between brands and their customers. [VIDEO]
Facebook Launches Analytics for Bot Performance
The integration of a bot dashboard into Facebook Analytics for Apps is one more sign that Facebook is making headway in transforming Messenger into a platform for text-based self-service and digital commerce.
Announcing Intelligent Assistants Conference London 2017
The groundbreaking Intelligent Assistants Conference series is designed for executives involved in digital commerce, chatbots, emerging technologies, self-service, optichannel authentication & security, customer care, strategy & innovation.
Investor Insight: What’s Next for Bots, Chatbots and Intelligent Assistants
Phil Libin, Managing Director with General Catalyst, was among a panel of investors discussing the business opportunities for bots & intelligent self-service at the recent Intelligent Assistants Conference San Francisco. [VIDEO]
Why Enterprises Need to Leverage the Power of Natural Language Interaction
In this keynote presentation from Intelligent Assistants Conference SF, Lawrence Flynn, CEO of Artificial Solutions, outlines enterprise strategies for customer communications in the new era of bots, intelligent assistants and conversational commerce. [VIDEO]
#IAConf Wrap-up: Bridging Chasms in IA Ecosystem
The IA Conferences exposed a set of dichotomies, both for core technologies and their capabilities, when deployed for real-world use cases.
How Intelligent Assistance Redefines Self-Service
In the age of bots, messaging apps, and other Conversational Commerce vehicles, keeping pace with customer self-service expectations requires vision, commitment, and probably a bit of daring.
Global Brands and Enterprises Gearing Up for IA-Squared 2016
Samsung, FedEx, USAA, Kaiser Permanente, Amazon, Nationwide and Toyota are among many firms interested in learning about how intelligent assistants and intelligent authentication improve the customer experience.
When Bots Go Bad: Why We Need Bot Authentication
As witnessed by Microsoft’s infamous chatbot, Tay, bad bots can become cyberbullies generating offensive tweets and potentially learning how to spam, scam and steal. How do we develop secure and safe bots?