With Einstein, Salesforce has taken huge steps to infuse its core, cloud-based CRM resources with an omnipresent Intelligent Assistant (IA).
Artificial Intelligence
Opus Research’s 3rd Intelligent Assistants Awards: An Invitation for Companies to Showcase Implementations
[UPDATE: Submission Deadline Extended to August 19] The IAAs recognize conversational intelligent assistants for mobile apps, e-commerce, self-service, and messaging-based chatbots that deliver business value and superior customer experience.
Global Brands and Enterprises Gearing Up for IA-Squared 2016
Samsung, FedEx, USAA, Kaiser Permanente, Amazon, Nationwide and Toyota are among many firms interested in learning about how intelligent assistants and intelligent authentication improve the customer experience.
Google Assistant Signals Dominance of Conversational UI
As Google’s newly announced products rollout later this year, more and more customers will be engaging in natural language conversations to find and buy the things they need.
Joie de Viv: “The Global Brain” Emerges from Stealth Mode
Viv.ai has been one of the Silicon Valley’s best kept open secrets since August 2014, when Wired magazine published an article calling it a “radical AI that does anything you ask.”
Themes and Memes from IA-Squared
In April 2016, Opus Research convened a unique event showcase for both IA and IAuth solutions.
Bots, AI and Conversational UIs Top List of Hot Topics at #IA-Squared
The Intelligent Assistants space is red hot and has recently become crowded with personal assistants, personal advisors, customer-facing enterprise virtual agents, chatbots, and just plain bots. In the midst of this frenzy, our IA landscape defines core technology services that support all aspects of Intelligent Assistance and creates a deliberate taxonomy of intelligent assistant categories.
The New Landscape: Intelligent Assistants Confront the Botsplosion
At Opus Research, we focus, not on Bots, but on “Intelligent Assistants” (IAs). Last October, we issued the first Intelligent Assistance Landscape. Today we officially issue an updated version.
Intelligent Assistants Are Setting the Course For a Multi-Channel Customer Experience
Intelligent Assistants Conference London 2016 is a gathering place for executives involved in e-commerce, customer care, emerging technologies, strategy & innovation, mobile self-service, and contact centre management.
What Tay Could Teach Customer Experience Professionals
ICYMI, the Twittersphere fostered the short, notorious life of the #ConvComm #IntelligentAssistant @TayandYou. Called “Tay” for short, it was launched on March 23rd by the artificial intelligence (AI) experts from Microsoft’s Technology and Research Group and the Bing Search Team…. Read More ›