The integration of a bot dashboard into Facebook Analytics for Apps is one more sign that Facebook is making headway in transforming Messenger into a platform for text-based self-service and digital commerce.
Analytics
Enterprise Intelligent Assistants are Everywhere!
You don’t need an Intelligent Assistant of your own to tell you that the age of Intelligent Assistance is already upon us (although it could). The work they are doing for millions of customers of hundreds of firms in dozens of countries speaks for itself.
Nexidia Interaction Analytics 11.0 Showcases Power of Neural Phonetic Speech Analytics™
Taking advantage of high-powered computers and servers in The Cloud, long-time speech and text analytics specialist Nexidia is expanding the footprint of its core product well beyond the confines of the contact center.
Aquisition of UserEvents Is Part of Predictable Transformation at LiveOps
Observing that it has seen 55% growth in its core platform revenue over the past two years, Redwood City-based LiveOps is undergoing some fundamental, though predictable, changes.
IBM’s New Watson Group to be a $2 Billion Dollar Boon to Conversational Commerce
IBM is taking dramatic steps to insure that Watson, its cloud-based set of computing, communications and analytic resources, will be broadly ingrained into the conversational interface between companies and their customers, employees or other stakeholders.
[24]7 Makes Visual Speech a Cornerstone to Multimodal, Mobile Customer Care
[24]7 has formally announced general availability of its Visual Speech solution. This is precisely the product that we expected to see from the company that merges long-standing development in predictive analytics (carried out by Voxify), investment in natural user interfaces for interactive self-service (by Tellme and Voxify) and context-aware, multi-channel customer care (from 24/7 Customer).
NICE Systems to use IBM’s Technology to Harness Big Data from Contact Centers
NICE Systems and IBM have joined forces to bring the power of “Big Data analytics” incorporates data the emanates from the contact center.
Nexidia Taking Analytics Vertical and Into the Cloud
As part of an overall strategy to support “analysis of issues, not channels,” Nexidia is introducing new product enhancements, services, packaging and pricing structures to accommodate emerging enterprise requirements.
Marchex, Cisco and Spanlink Demostrate Better Listening Through Analytics
At C3, attendees were given a glimpse of real world instances where companies and their customers both benefit from implementations of real-time speech analytics.
Impending Verint Sale Confirms Value of Analytics
Today’s approach to “social commerce” places a premium on monitoring and analytics and Israeli-based Comverse Technologies is about to cash in on the trend.