Recent Posts - page 87
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Genesys Proactive Engagement Debuts at G-Force Conference: In Use by 17 Early Adopters
In response to demand for contact center resources that integrate well with e-commerce Web sites, Genesys Labs formally introduced a new product called Proactive Engagement at its G-Force customer care forum in Boca Raton.
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McAfee’s LiveSafe Suite uses Face Recognition and Voice Biometrics to Protect Personal Information
Security software specialist McAfee (an Intel Company) has introduced a comprehensive new service called LiveSafe, to help individuals protect “unlimited number of PCs, Macs, smartphones or tablets.”
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#VBCSF In Review: Real World Implementations, Open Issues and Future Opportunities
Voice Biometrics Conference 2013-San Francisco highlighted the growing need for better authentication and the role that voice biometrics can play far beyond its original presence alongside IVRs (interactive voice response systems) in enterprise contact centers.
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VBC San Francisco 2013 – Agenda & Presentations
Voice Biometrics Conference San Francisco (May 8-9, 2013) showcased the latest technologies used by banks, financial services and call centers to reduce fraud and enhance the customer experience.
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News from Voice Biometrics Conference-San Francisco: Voice Authentication Making Passwords Passe at Barclay’s
Nuance Communications has issued two press releases that emphasize the game changing role that voice-based authentication is playing to improve customer care. The releases coincide with Day One of Voice Biometrics Conference – San Francisco.
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Lily (not Maxwell the Pig or the Gecko) Offers Voice Assistance to GEICO Customers
GEICO, the diversified insurance company owned by Berkshire Hathaway, has teamed with Nuance Communications to offer its own mobile, personal virtual assistant (PVA) branded as Lily.
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Voice Biometrics Vendor Survey and “Intelliview” Mid-Year Edition (2013)
The market for voice biometrics-based solutions has matured significantly in the past year. In this document Opus Research compares the products and strategic position of a select group of solution providers and presents structured analysis that should benefit decision makers planning to introduce speaker verification in their contact centers or on mobile devices or networks.
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Great Expectations for Expect Labs; New Investors are Samsung, Intel and Telefonica
This week, Expect Labs added three new investors who “more than equaled” the previous investment.
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Enterprise Readiness Series: The Case for Passive, Voice-Based Authentication
Featured Research Today’s customer authentication methods are from another age. Opus Research interviewed security and customer care professionals in Global 100 companies to learn about their perception and attitudes toward passive authentication of customers using voice. Respondents provided insights into… Read More ›
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U.S. Bank Deploys Nuance’s Nina Mobile
On April 23rd U.S. Bank, the 5th largest commercial bank in the United States, reported that it is piloting a branded version of Nuance Communications’ Nina(TM) Mobile to support a speech-enabled mobile virtual assistant.