Recent Posts - page 86
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Apple Maps Connect Targets Free Service for Local Businesses, Solicits Indoor Mapping
New free service is designed to get local businesses to enter data directly into Apple Maps and solicits indoor mapping data which businesses could leverage for iBeacon-based services.
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Innovative Russian Bank Using NICE Systems Real-Time Voice Authentication
Tinkoff Credit Systems Bank (TCS Bank) has introduced voice-based authentication to make it faster and easier for its clients to log on and use its phone-based banking services.
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LinguaSys Launches API Portal for Natural Language Processing Platform GlobalNLP
At the forefront of using a low-touch distribution models, LinguaSys launches an API portal for its GlobalNLP platform.
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Intelligent Assistants Conference 2014 – Agenda and Presentations
[UPDATED: Added session videos] Held September 16, 2014 in San Francisco, the first-ever Intelligent Assistants Conference brought together industry pioneers and visionaries for case studies and in-depth panel discussions on how intelligent assistants are improving customer experience and self-service efficiency for brands and enterprises.
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South Africa Steps Up Activity Around Voice Passwords
Vodacom positions Voice Password as “worry-free, easy to use and secure.” Subscribers enroll through the app, which is downloadable from Google Play or from the Vodacom Web site.
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Meet IPSoft’s New Intelligent Assistant Robot: Amelia
IPsoft’s new intelligent assistant, Amelia, has the ability to execute business processes that go deeper than just handling customer service calls when combined with “Robotic Process Automation” (RPA).
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“Survey Results: Factors That Influence Enterprise Customer Experience Initiatives”
An exclusive Opus Research report details organizational processes and the decision-making factors involved for purchasing, implementing and measuring success for enterprise customer experience initiatives.
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How Hyatt Hotels Delivers Intuitive Customer Service with an Intelligent Assistant
In an interview with Tim Moynihan, Senior Analyst with Opus Research, Hyatt Hotel’s John Romano discusses the company’s strategy in providing “authentic hospitality” in customer call support.
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Intelligent Assistant Watch: WayBlazer to Assist with Pre-Travel Dreaming and Planning
IBM Watson Division inspired Travelocity’s founder Terry Jones to launch WayBlazer, which is a self-described “intelligent search discovery system” designed to deliver “contextual, personalized advice and insights for travelers.”
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CX Message @ Oracle OpenWorld: Engage, Empower, Adapt
Based on on presentations of the CX portfolio, technology roadmap and an sales/engagement model called “Oracle Roadmap to Modern,” I came away from the CX track at OpenWorld more bullish about the business unit’s prospects than I had felt in prior years.