Recent Posts - page 78
-
Sensory Unveils Multi-Modal Biometric Authentication for Mobile Devices
In the ongoing effort to get beyond passwords as a base form of authentication, speech processing company Sensory has developed a combined face and voice biometric authentication mechanism for mobile devices.
-
From the People Who Brought you Siri: Welcome Kasisto
At the FinTech Innovation Lab Demo Day in New York City, SRI International launched its latest spin-off targeting the market for branded Intelligent Assistants in the enterprise space.
-
Twilio’s Cloud Powers “No CapEx” Contact Center Using Google’s Chromebook
Twilio, in conjunction with Google’s Enterprise division, is blowing the dust off of the old concept of a Contact-Center-in-a-Box.”
-
West Interactive and Interactive Intelligence Partner to Broaden Cloud-based and Hybrid Contact Center Offerings
West Interactive and Interactive intelligence form partnership to sell, service and support each other’s portfolio, delivering impactful changes in the roadmaps of both companies.
-
“Augmented IVR: Second Life for Interactive Voice Response”
Interactive Voice Response (IVR) technology is entering a new world of choice and customer empowerment, augmenting resources that bring both visual and voice resources into each customer’s critical path.
-
Nexidia Interaction Analytics 11.0 Showcases Power of Neural Phonetic Speech Analytics™
Taking advantage of high-powered computers and servers in The Cloud, long-time speech and text analytics specialist Nexidia is expanding the footprint of its core product well beyond the confines of the contact center.
-
Amazon’s “Fire” Phone and MayDay Will Redefine “Mobile Assistance”
At the launch event, Amazon CEO Jeff Bezos positioned MayDay as an alternative to the dreaded “Droid Forums.”
-
Gotta Be Gotta Be Dom! That’s Domino’s New Intelligent Assistant
Dom is the product of work that Domino’s has been doing with Nuance Communications, and is a branded version of Nina Mobile, which made its debut roughly two years ago.
-
Five9’s Summer Release Accelerates Integration of SoCoCare
At Call Center Week in Las Vegas Five9 officially launched the Summer Release of its core cloud-based contact center offering.
-
SpeechPro To Offer VoiceKey Platform Through Avaya’s DevConnnect MarketPlace
Voice security specialist SpeechPro announced plans to make available its voice biometric platform, VoiceKey, through Avaya’s DevConnect, an online marketplace for customers to integrate third-party products and solutions.