Recent Posts - page 76
-
Positioning “Place” as the Foundation for Indoor Location
Place has established itself as the premier venue for education, opinion and partnership development for the indoor location market. Here’s how Place will be a catalyst for growth.
-
Australian Taxation Office Debuts its Voice Authentication With 30,000 People Already Enrolled
The Australian Taxation Office (ATO) is right on schedule as it debuts voice biometric-based caller authentication into its contact centers with 30,000 people already enrolled.
-
“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS
In a provocative marketing move, Genesys has launched a “Get Your First Year Free” offer for companies looking to retire their premises-based contact centers and IVRs.
-
Reflections on SpeechTek: Natural User Interfaces Go Far Beyond Speech Processing
To kick off SpeechTek 2014 Conference, I participated in an exceptionally interesting panel organized by Jibo’s Roberto Pieraccini to discuss “New Technologies Coming Soon.” In retrospect, term “coming soon” was a misnomer. Two of the panelists – Bernard Brafman of… Read More ›
-
First-Ever “Intelligent Assistants Conference” Provides Answers to Mobile and Omnichannel Customer Care
Coca-Cola, Domino’s Pizza, Hyatt Hotels, and Schlage will be among brand leaders to present how virtual assistants improve the customer experience and self-service efficiency at Intelligent Assistants Conference 2014.
-
South African Agency Uses Voice Authentication to Reduce Fraud in Welfare Payment Distribution
The South African Social Security Agency (SASSA) has deployed a voice biometrics-based authentication system in the administration of state welfare grants for citizens receiving social security benefits and services.
-
Nearly Three-Quarters of U.S. Business Owners Write Out Passwords, Says Study
A recent survey, conducted by two-factor authentication provider Swivel Secure, found some 74.2% of business owners keep a written log or have another type of offline system to record passwords.
-
Seven Key Reasons Why Empirix Acquired Verios Software
Empirix is acquiring a provider of real-time analytics to test, monitor and manage wireless networks to improve the customer experience. Here’s why:
-
Indoor Location Firm Nomi Faces Layoffs; Privacy Concerns To Blame?
Opus Research believes competitive forces, technology challenges, and privacy concerns will see the indoor location industry evolve to embrace opt-in strategies for in-store marketing as part of a retailer’s “omnichannel” approach in communicating with customers.
-
Opus Research Report: Survey of U.S. Retailers’ Use of Indoor Location
Opus Research surveys a group of U.S. retailers — from Big Box, specialty store, grocery, electronics, department stores, convenience stores and more — to determine current trends and market perceptions regarding in-store marketing and indoor analytics.