Recent Posts - page 73
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The Knowledge Graph and Its Importance for Intelligent Assistance
As one of the underpinnings of Google’s search algorithms, the knowledge graph has the ability to give you the exact answer you’re seeking. Will intelligent assistants be able to leverage data in a similar way to respond faster and more accurately?
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NICE’s Purchase of Nexidia Ups the Ante for IA
NICE Systems has agreed to acquire speech analytics specialist Nexidia for approximately $135 million.
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Why Text-Based Commerce is the Future of Intelligent Assistance for Facebook and WeChat
As mobile becomes the preferred way of joining the connected world, will chat and text-based messaging apps be the primary user interface (UI) for intelligent assistance?
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Opus Research Welcomes Amy Stapleton to our Intelligent Assistants Team
Today, I’m pleased to announce that Amy is joining the Opus Research team as an analyst for our Intelligent Assistants research group.
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Ticketmaster International Turns to Intelligent Assistants for Online Sales Support
As the biggest ticketing and event promotions business in the world, Ticketmaster International is employing intelligent assistants to automate customer self-service and boost online sales. [VIDEO]
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2015 Enterprise Intelligent Assistant and VPA Retrospective
Now that the New Year is upon us, we have an opportunity to reflect back on the evolution of enterprise intelligent assistants (aka virtual agents and customer self-service bots) and virtual personal assistants (VPAs) over the course 2015.
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Motion AI Looks to Disrupt Intelligent Assistant Market
By billing its service as an artificially intelligent chatbot, Motion AI seems intent upon disrupting more-established companies in the virtual assistant space that offer similar customer self-service solutions.
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Genesys Acquires SpeechStorm: Signals Long-Term Plans for GVP to Support Multi-Channel CX
The acquisition of SpeechStorm is a good move by Genesys. It is a proven developer/partner whose line of software is an excellent augmentation of existing GVP capabilities.
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Trend-Setting Atom Bank Turns to Biometric-based Authentication
Atom Bank has made voice and facial recognition key parts of its customer authentication strategy.
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Intelligent Assistants = Artificial Intelligence for Customer Care
At Opus Research’s recent Intelligent Assistants Conference in New York (IAC-New York), more than 30 speakers provided a snapshot of the state of the current Intelligent Assistants (IA) landscape, and defined future trends.