Recent Posts - page 66
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Genesys Acquires SpeechStorm: Signals Long-Term Plans for GVP to Support Multi-Channel CX
The acquisition of SpeechStorm is a good move by Genesys. It is a proven developer/partner whose line of software is an excellent augmentation of existing GVP capabilities.
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Trend-Setting Atom Bank Turns to Biometric-based Authentication
Atom Bank has made voice and facial recognition key parts of its customer authentication strategy.
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Intelligent Assistants = Artificial Intelligence for Customer Care
At Opus Research’s recent Intelligent Assistants Conference in New York (IAC-New York), more than 30 speakers provided a snapshot of the state of the current Intelligent Assistants (IA) landscape, and defined future trends.
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Microsoft adds Voice Biometrics to its Developer Cloud
Microsoft now provides app developers with API-based access to voice biometric-based speaker identification. They call it “Speaker Recognition” and package it as part of its cloud-based “machine learning platform” called Project Oxford, which also features APIs for face recognition, speech… Read More ›
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Nuance Launches Mix: An IA Development Platform For the Internet of Things
Nuance Mix is a Web-based development environment that enables software and app developers to add speech rec, natural language understanding (NLU) and conversational interactions to IoT.
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MindMeld 2.0 Signals Greater Accuracy and Scale for Intelligent Assistants
MindMeld (formerly ExpectLabs) introduces a new platform to “achieve scale” as growth in voice and natural language search and device control accelerates in the coming years.
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Beyond Q&A – AI for Intelligent Assistants
A discussion of how current state-of-the-art intelligent assistants evolve into artificial intelligence delivery mechanisms for customer service. Executives from Amtrak, Nuance, and MindMeld explain. [VIDEO]
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Webcast: “What Really Happens When Customers Take Charge?”
More than 8 out of 10 customers are moving from one channel to another to complete a transaction or get an issue resolved. And, on average, they use more than 4 different “channels” over the course of their respective journeys…. Read More ›
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Niki Launches AI-Fueled Smart-Purchasing Assistant
A Bangalore, India-based startup recently launched Niki, a mobile personal intelligent assistant that simplifies the purchasing process for ordering mobile data plans and ridesharing.
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VoiceIT Brings Simple Pricing to Voice Authentication
Minneapolis-based voice biometrics technology specialist VoiceIt has formally announced a simplified pricing model for its cloud-based voice biometrics offering.