Recent Posts - page 63
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PARC Unveils How Intelligent Assistants Will Transform the Customer Experience
PARC CEO Steve Hoover presents how intelligent assistants will transform the way enterprises interact with customers across all touch points, from the retail environment to customer care to personalized products and services. [VIDEO]
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Hubot: GitHub’s Chat-Based Intelligent Assistant
Built in-house, Githubbers use Hubot’s open source software to do everything from pushing critical code updates to the right server to cluing them in on what food trucks are nearby. Is Hubot a new form of enterprise intelligent assistant?
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MyWave’s Geraldine McBride On the Value of Customers Taking Control
At this month’s Intelligent Assistants Conference in New York City, MyWave’s CEO and founder talked about how a customer-first strategy, built on trust, is enabled through the use of intelligent personal assistant technology. [VIDEO]
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Facebook and [24]7 On Message About Using Messenger for Digital Commerce
Facebook and [24]7 jointly offer a new service that makes it possible for enterprise chat agents (both live and automated) to join a Facebook Messenger-based conversation while carrying out digital commerce.
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Webcast: “How Intelligent Assistants Deliver Innovation for Financial Services”
Learn why brokers, financial advisors and customer care professionals see intelligent assistance as an integral platform for innovation and collaboration.
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Opus Research’s 2nd Annual Intelligent Assistant Awards (IAAs) Recognize Amtrak, ING Netherlands and Telefonica Movistar
The IAAs are intended to raise the visibility of innovative real-world implementations of intelligent assistants that deliver business value and a superior customer experience.
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Intelligent Assistants Conference NYC 2015 – Agenda & Presentations
#IACNYC 2015 featured interactive panel discussions and real-world case studies to learn how intelligent virtual assistants are becoming the focal point for multi-channel and omnichannel customer communications strategies. See the agenda and select presentations.
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Real-World Case Studies, Future Views, IA Awards, Top Vendors Make #IACNYC the Defining Event for Intelligent Assistance
IAC 2015 is the only global event to showcase real-world case studies depicting how people are naturally turning to intelligent assistants for speedy resolution of their queries through web chat, mobile apps, IVRs and contact center agents.
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RBC’s Offers Conversational Voice Authentication to 18 Million Clients
The largest financial institution in Canada has determined that the time has come to make passive voice-based authentication available to its 18 million clients.
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Does Voice Morphing Trump Intelligent Authentication? Not So Fast
The Voice ID&V community was rattled a when researchers at the UAB asserted that systems can be defeated by hackers using “off-the-shelf voice morphing” tools.