Recent Posts - page 54
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Opus Research Report: Decision Makers’ Guide to Enterprise Intelligent Assistants
Opus Research presents a comprehensive assessment of the current Intelligent Assistant (IA) and bot solution provider landscape with special focus on 28 vendors offering “enterprise-grade” solutions, accounting for over 2,700 deployments of intelligent assistants among 1,200 customers.
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“Voice-First” Intelligent Assistance: A Closer Look
We’re awash with evidence of activity surrounding chatbots and conversational commerce, but as John Wooden said, “Never mistake activity for achievement”.
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H&R Block and Raymond James Offer Automated Personal Advisors for Financial Management
By combining natural language understanding with deep, but narrowly-focused, domain expertise, intelligent assistant “personal advisors” are helping people file taxes and becoming “robo-advisors” for financial guidance.
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Starbucks Debuts Intelligent Assistant for Mobile App and Amazon Alexa Ordering Skill
By adding conversational user interfaces for the Starbucks iOS mobile app and Amazon Alexa ordering process, the company is showing a commitment to intelligent assistance.
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Intelligent Assistance Meets Intelligent Automation
With the term “Intelligent Automation” popping up more frequently in the C-Suites of enterprises and service providers, how do the concepts of Intelligent Assistance and Intelligent Automation relate to each other?
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Baidu’s Recent Hire of AI Expert Signals Commitment to Bot Technology and Intelligent Assistants
With the hiring of former Microsoft Executive Vice President Qu Li, Baidu is making a significant push into building products and services for conversational bots, smart home assistants and self-driving cars.
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MECOMS Employs Microsoft Cognitive Services APIs for MIA
With the introduction of MIA, MECOMS has introduced an Intelligent Assistant deploying Microsoft Cognitive Services at scale.
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Opus Research Report: “Six Perspectives on Intelligent Assistance”
Practical advice for six key enterprise stakeholders — the IVR team, Contact Center Operations & Management, Systems Design & Development, Digital Commerce & Emerging Technologies, Customer Experience, and Marketing — on how to develop an Intelligent Assistance strategy.
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Post-CES Thoughts on the State of Voice-based Intelligent Assistants
As more of smart devices appear in people’s homes, the need to be able to control them with voice increases, but we may be setting people up for disappointment.
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Nuance Adds More AI, Natural Language and Biometrics to Automotive Assistant
Nuance Communications has taken a great leap forward by adding more artificial intelligence and voice-based speaker identification to its Automotive Assistant.