Recent Posts - page 47
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Israel’s Push to Share Biometric Data Boosts Hope for Federated Identity Management
By testing the sharing of a fingerprint biometric database with the U.S. for a visa waiver program, Israel’s Interior Ministry advances the ideas of identity federation, blockchain platforms and new security schemes of the future.
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Opus Research Report: Voice Biometrics, What Could Go Wrong?
Opus Research addresses some of the fears and myths surrounding the use and deployment of Voice Biometrics, separating the real threats from the hype, and sharing effective techniques for implementation.
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Next IT Tackles IA’s “Black Box” Syndrome Head on With Alme Conversational Intelligence
Next IT has a new service offering that takes the lid off of the “black box” approach to IA by making its library of 90,000 business intents and 165,00 unique actions garnered for 11 vertical industries commercially available.
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Case Study: How FedEx Is Leveraging Intelligent Assistants, AI, and Natural Language Understanding
With 12 million shipments a day and a target audience of over 55 million unique visitors to fedex.com, FedEx deployed an AI-powered virtual assistant, handling over 6.7 million conversations in North America alone, yielding an 80%-81% first contact resolution rate.
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SAP Buys Gigya to Address Demand for Intelligent Authentication
Gigya’s suite of Customer ID and Access Management (CIAM) services will be integrated into the SAP Hybris portfolio of E-Commerce software.
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Intelligent Assistants Conference San Francisco 2017 – Agenda & Presentations
Hosted by Opus Research, IA Conference San Francisco 2017 featured FedEx, IHG, Samsung, Facebook, Jordan-Nike, L’Oreal, Royal Bank of Canada, Comcast, IP Australia, and Ageas Insurance, among others, showcasing how brands and enterprises are introducing intelligent assistants for automated digital self-service, conversational marketing and customer service.
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Intelligent Assistants Conference Features Case Studies in Conversational Commerce
The move to Conversational Marketing is a trend that will be tracked in future Opus Research events. Presentations will be available to view on the opusresearch.net web site.
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Forrester/Amdocs Survey May Draw Incorrect Conclusions About Virtual Agents
Coverage of a new survey on customer attitudes toward Intelligent Assistants has drawn incorrect conclusions.
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ANZ’s VoiceID Showcases Unique Benefits of Voice Biometrics
Using technology provided by Nuance Communications, the feature on its Grow by ANZ mobile banking app allows voice authorizations of payments and fund transfers blending the security and usability of voice biometrics.
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Facebook to Charge Businesses for New Direct-to-Customer Messaging Services
A Whatsapp program to charge businesses for better customer communication tools shows Facebook is pursuing a separate monetization strategy than Messenger and could build a robust intelligent assistant program.