The Voice ID&V community was rattled a when researchers at the UAB asserted that systems can be defeated by hackers using “off-the-shelf voice morphing” tools.
Search results for ‘intelligent authentication’
Canada’s Manulife Brings Intelligent Authentication to its Customer Care Efforts
Customers of Manulife Bank can use their own words for automated self service and the company’s financial advisors can use voice-based authentication to gain access to customer care.
How Strengthening Authentication with Guaranteed Identity Builds Trust and Security
Discover how ValidSoft’s voice biometrics-based and assurance solutions builds trust across communications platforms and encourages secure commerce.
Network Intelligence: A Modern Approach to Authentication and Fraud Prevention
A free eBook describing key shortcomings of traditional call center authentication and how you can more effectively prevent fraud with network intelligence.
The Authenticator’s Dilemma: Alternatives to Knowledge-Based Authentication in the Contact Center
Many organizations now use Automatic Number Identification (ANI) or Caller Line Identifier (CLI) to identify their customers, providing strong authentication when combined with Voice Biometrics.
In the Intelligent Assistant Era, Voice Biometrics are the X-Factor
As voice-first interfaces and intelligent assistants become firmly entrenched into our lives, voice biometrics helps support relevant applications in healthcare, customer service, and entertainment.
Getting Contact Center Authentication Right in 2021
In this first installment of the “The Business of Intelligent Authentication” video series, Matt Smallman and Dan Miller address the security gaps of customer authentication in contact centers.
Webinar: “The New Authentication Ecosystem: A Primer”
Join Opus Research, SymNex Consulting and LumenVox in a live video chat to hear research findings and insights from the recently published “2020 Intelligent Authentication and Fraud Prevention Intelliview.”
Journey Lays Out Path for Secure, Zero-Knowledge Authentication
Leveraging “zero-knowledge” authentication, the company hopes to improve customer satisfaction, prevent fraud and drive operational efficiencies for contact centers.
Customer Authentication is Broken and Voice Biometrics Can Help Fix It
Opus Research’s Intelligent Authentication Conference (Munich, Germany | June 4th) showcases real-world customer deployments of voice biometrics to help prevent fraud and enable better customer experiences.