Recent Posts - page 35
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Cisco to Acquire CloudCherry, Placing Emphasis on Continuity
Cisco ups its ante in a high-takes poker game among incumbent providers of Contact Center “platforms” versus insurgent firms with more “open” Contact Center as a Service (CCaaS) offers.
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Twilio’s Roster of New Products Showcased at SIGNAL
The announcements came fast-and-furious at SIGNAL, the annual event that brings together Twilio’s ecosystem of developers, partners and analysts.
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Vonage adds “Voice Over AI” to its Solution Stack
There is poetic justice for Vonage, creator of Voice over IP (VoIP) services, to acquire Over.ai, the company that coined the term “Voice over AI” (VoIA®).
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From Voice Search to Google Assistant: One Small Step For Conversational Commerce
Voice Search within the Google App just morphed into Google Assistant, the entity that responds to “Okay Google” on a billion devices around the world.
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ID R&D’s Latest Release Takes On Requirements of the #VoiceFirst World
ID R&D supports zero-effort voice authentication over multiple channels by introducing the latest version of its flagship voice biometric platform, IDVoice.
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Opus Research Forum: Speech Analytics and Conversational AI Is Redefining Customer Service
This free Opus Research Forum (SFO Marriott, Aug 21) will help businesses understand how speech analytics can deliver cost savings, operational efficiencies, improved customer experience, and, ultimately, revenue enhancement.
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Opus Research Report: “Introducing Visual Speech Recognition”
Introduced by Belfast-based Liopa, “Visual Speech Recognition” (VSR) enables a highly practical set of applications to improve the performance of voice-first services and provide real-world business impact.
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Uniphore’s New Funding Validates Value of Conversational Service Automation
A group of investors just gave a $38 million vote of confidence in Conversational Service Automation through two tranches of Series C financing in Uniphore Software Systems.
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Kate Does a Lot of Xplainin’ at Genesys Xperience 2019
Genesys Xperience19 was a coming out party for Kate, the digital assistant that Genesys announced almost exactly two years prior.
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Opus Research Report: “2019 Intelligent Authentication and Voice Biometrics Intelliview”
In this report, Opus Research evaluates 13 firms offering voice biometrics solutions and a single point of reference to understand the competitive differences for companies offering software, services or platforms for voice-based authentication.