Recent Posts - page 34
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Five Guiding Principles for Conversational Commerce in 2019
2019 approaches and the C-word, “Conversational” is everywhere. It has become the ubiquitous antecedent on websites, product collateral and analyst reports touting “Conversational AI”, “Conversational Marketing”, “Conversational Analytics” and (my personal favorite) “Conversational Commerce”. Its importance already extends beyond Contact… Read More ›
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Verizon Now Offers Pindrop’s Anti-Fraud Services to Cloud Contact Center Customers
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How Chat Analytics Differs from Voice Analytics
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Microsoft Bolsters Conversational Bot Suite By Acquiring XOXCO
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M&A Activity Signals a Focus on Data, Machine Learning and Conversations
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Marchex Acquisition of Telmetrics Accelerates Evolution of Conversational Marketing
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Opus Research Report: “Conversational Voice Response: Bringing the Best Tech Forward”
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Vonage, NewVoiceMedia and Nexmo: Defining the Full Solution Stack for Conversational Commerce
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Alight’s “Lisa” Empowers Self-Service Customer Decisions for HR Benefits Enrollment
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Intelligent Assistants to Redefine AdTech and Conversational Marketing