Recent Posts - page 34
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“Hacking” Voiceprints? Little to Fear if You Take Precautions
In the treatment of the BioStar 2 breach, much is made of the irrevocability of biometric data.
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C3 NYC Highlights Use Cases for Conversational Marketing, Intelligent Assistants, Service Automation
With case studies from Live Nation, Google, and Simon Malls, Conversational Commerce Conference NYC (Oct 8) helps businesses understand how to implement intelligent assistants and chatbots for banking, financial services, insurance, business process outsourcing, retail and more.
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Cisco to Acquire CloudCherry, Placing Emphasis on Continuity
Cisco ups its ante in a high-takes poker game among incumbent providers of Contact Center “platforms” versus insurgent firms with more “open” Contact Center as a Service (CCaaS) offers.
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Twilio’s Roster of New Products Showcased at SIGNAL
The announcements came fast-and-furious at SIGNAL, the annual event that brings together Twilio’s ecosystem of developers, partners and analysts.
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Vonage adds “Voice Over AI” to its Solution Stack
There is poetic justice for Vonage, creator of Voice over IP (VoIP) services, to acquire Over.ai, the company that coined the term “Voice over AI” (VoIA®).
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From Voice Search to Google Assistant: One Small Step For Conversational Commerce
Voice Search within the Google App just morphed into Google Assistant, the entity that responds to “Okay Google” on a billion devices around the world.
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ID R&D’s Latest Release Takes On Requirements of the #VoiceFirst World
ID R&D supports zero-effort voice authentication over multiple channels by introducing the latest version of its flagship voice biometric platform, IDVoice.
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Opus Research Forum: Speech Analytics and Conversational AI Is Redefining Customer Service
This free Opus Research Forum (SFO Marriott, Aug 21) will help businesses understand how speech analytics can deliver cost savings, operational efficiencies, improved customer experience, and, ultimately, revenue enhancement.
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Opus Research Report: “Introducing Visual Speech Recognition”
Introduced by Belfast-based Liopa, “Visual Speech Recognition” (VSR) enables a highly practical set of applications to improve the performance of voice-first services and provide real-world business impact.
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Uniphore’s New Funding Validates Value of Conversational Service Automation
A group of investors just gave a $38 million vote of confidence in Conversational Service Automation through two tranches of Series C financing in Uniphore Software Systems.