Recent Posts - page 33
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#C32019 Validates the Business Value of Conversational Engagement
Opus Research’s 2019 Conversational Commerce Conference showcased conversational technology solutions from prominent brands and enterprises that help save money, create revenue, and improve customer experiences.
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Conversational Commerce Conference 2019 – Agenda & Presentations
Brands and enterprises present case studies on key business opportunities for deploying NLP and conversational technologies for sales & marketing, service automation and customer engagement.
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Citizens Banks, Frontier, and Xfinity Home Named 2019 Conversational Commerce Award Winners
Opus Research Awards are intended to showcase excellence and achievement for real-world enterprise deployments of Conversational AI technologies that are focused on customer experience and business value.
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Opus Research Series: “Vendors That Matter: Discourse.ai”
In this paper, Opus Research outlines how the “Better Bots Faster” movement benefits greatly from Discourse.ai’s technology and approach to high levels of automation.
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Gatekeeper Positions Nuance to Deliver Intelligent Authentication
Nuance Communications has launched a new suite of security services called Nuance Gatekeeper, applying advanced biometric-based solutions to the challenges of biometric authentication and fraud prevention. It is a cloud-based offering, designed to operate at enterprise-grade scale by applying a range of biometrics, artificial intelligence, speech processing and speech analytics with very fast response times.
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Opus Research Series: “Vendors That Matter: ID R&D”
With a concentration on “Zero Effort Authentication,” ID R&D’s technology overcomes major painpoints for Conversational Commerce and solves a need for short-utterance authentication for #VoiceFirst Services.
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Conversational Commerce Prep: Getting Things Right
The Conversational Commerce Conference (C3) is the one industry gathering that will tell-it-like-it-is; balancing real-world experience with informed technology forecasting.
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Oracle Adds Conversational Intelligent Assistants to Enterprise Apps
At OpenWorld this week, Oracle launches an AI voice assistant and unveils plans to have its Digital Assistant integrate with Microsoft’s Teams collaboration platform.
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Webinar: “Introducing Visual Speech Recognition”
In this webinar (Sept 17), Opus Research Lead Analyst Dan Miller joins Liopa Co-founder and CEO Liam McQuillan and Fabian Campbell-West (CTO) to discuss how Visual Speech Recognition helps improve voice-first services in real-world situations.
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Opus Research Report: “Learning From Lisa – What Alight’s Intelligent Virtual Assistant Teaches Us”
Alight Solutions, a provider of human capital solutions to help employees navigate the complexity of health, wealth and HR, recently introduced an intelligent virtual assistant (“Lisa”) to help employees through the open enrollment process.