Recent Posts - page 33
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Salesforce’s Dreamforce Leads off with “Hey Einstein!” and Partnerships with Amazon and Google
One of the first press releases out of a very busy Dreamforce – the annual assembly of Salesforce customers, partners and analysts that claiming 170,000 registered attendees this year – emphatically made the the point that “Voice Rules!”
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2019 Edition)”
The most comprehensive assessment of today’s leading providers in natural language processing, machine learning, AI & analytics that power automated virtual agents and digital self-service solutions.
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Microsoft Releases Power Virtual Agents to Further Democratize Conversational Bots
A public preview unveiling of Power Virtual Agents tool showcases “no code” bot-building tools for customer support specialists and subject matter experts.
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Marchex Updates Anti-Robocall Service Using Elements of AI and Voice Biometrics
Clean Call is a use case for Conversational Analytics with explicit benefits for businesses that are evaluating applications for machine learning, speech analytics and voice biometrics.
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Vonage Rebranding Signals Single CPaaS Approach
Vonage’s secret weapon will be its microservices marketplace (formerly known as Nexmo) and the flexibility that its platform affords for both customers and go-to-market partners as they seek a combination of cloud-based solutions that fulfill on business case-driven use cases.
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Invoca Pushes Signal Discovery For Analyzing Customer Conversations
Newly released conversational analytics tool evaluates inbound customer conversations to help gather business insights, discover high-intent prospects and improve customer service.
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Webinar: “Global Speech Analytics Survey, Destination 2020”
Why enterprise contact centers are showing growing interest in AI and Conversational Service Automation to bolster employee efficiency and improve the customer experience.
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Opus Research Report: Global Survey of Speech Analytics and Conversational Service Automation: Destination 2020
A four-year tracking survey of decision-maker’s attitudes about Speech Analytics technologies shows growing interest in real-time customer journey orchestration, AI and Conversational Service Automation.
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#C32019 Validates the Business Value of Conversational Engagement
Opus Research’s 2019 Conversational Commerce Conference showcased conversational technology solutions from prominent brands and enterprises that help save money, create revenue, and improve customer experiences.
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Conversational Commerce Conference 2019 – Agenda & Presentations
Brands and enterprises present case studies on key business opportunities for deploying NLP and conversational technologies for sales & marketing, service automation and customer engagement.