Recent Posts - page 33
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Opus Research Report: “How AI-Based, Zero-Effort Authentication is Changing the Customer Experience”
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Zoho Brings Conversational AI to Full Suite of CRM and Customer Service Products
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Opus Research Report: “Machines Search for Meaning: Tackling the Chaos of Big Data for Customer Care with AI”
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Avaya’s Innovation Plans Embrace “AI” and Self-Sovereign ID
Avaya Engage 2019 – which attracted over 2,600 users partners, executives and analysts – is in the books. This year featured an upbeat vision for existing customers, partners and integrators to migrate significant amounts of their communications resources to new… Read More ›
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Webinar: Outsmarting Contact Center Fraudsters with Supercharged Voice Biometrics
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Webinar: How AI-Based, Zero-Effort Authentication is Changing the Customer Experience
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Vector Capital’s Acquisition of Aspect Emphasizes Both Customer and Agent Experiences
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Interactions & Next Caller Partner to Beef Up Fraud Reduction Through Intelligent Virtual Assistants
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Conversational Commerce 2019: From Ego to Production in Record Time
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Data Show How Chatbots Help Businesses Perform Better and Improve Customer Experience