Recent Posts - page 31
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“Webinar: Measuring the True Effectiveness of Virtual Assistants”
Interactive webinar (Thursday, Mar 19th), featuring a new groundbreaking report from Haptik (“Intelligence Satisfaction Score”) that delves into the emerging frameworks to measure the effectiveness of intelligent virtual assistants.
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Opus Research Report: “Enhancing Artificial Intelligence with Human Insight”
Real-world use cases that illustrate how to build on the strengths of Conversational AI that support automated virtual assistants and let customers control the way they interact with enterprises.
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Talkdesk Expands Cloud Contact Center Offerings with Virtual Agent
Powered by the company’s analytics and reporting engine Talkdesk iQ, the intelligent assistant is a voice-enabled chatbot tapping a knowledge base and text-to-speech technologies to enable conversational assistance.
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Cisco Clarifies its AI-Infused Contact Center Strategy
At its recent “Analysts’ Deep Dive”, Cisco Systems stepped up to the challenge of bringing clarity to the priorities and positioning of its Contact Center business unit. Acquisitions and related ‘acquihires’ over the past couple of years had led to… Read More ›
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Zoho Fortifies a Formidable Solution Stack With AI
Zoho’s “Analyst Day” provided nothing short of a throw-down to the leading providers of cloud-based software suites, highlighting activities with elements of AI and an unprecedented commitment to privacy protection.
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Webinar: “Enhancing Artificial Intelligence with Human Insight”
In this webinar (Thurs, Feb 20), learn how enterprises are building on the strengths of AI that support automated virtual assistants to make the most out of Conversational AI investments.
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Reflections on Project Voice: A New Medium Takes Shape
Project Voice showcased the high levels of energy, creativity and humor that characterizes a mature medium — and it bodes well for the #VoiceFirst ecosystem.
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Webinar: “Automated Assistance – Shaping the Future of Digital Customer Support”
In this free webinar, learn how digital-first businesses that implement automated, conversational messaging for customer service are making an impact on the bottom line.
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“2020 Vision” for Conversational Commerce: Five Things We Must Get Right
It would be poetic justice for 2020 to be the year that everything in Conversational Commerce comes into focus; but that is too much to ask. Still, several positive trends are afoot as we enter the second decade of the… Read More ›
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Opus Research Report: “Positive, Real-World Results for Conversational Assistance”
Opus Research presents results from a survey of those deploying Helpshift solutions validating the business value of messaging and automation in conversational engagements with customers.