Recent Posts - page 23
-
Commoditization Chronicles: How OpenAI’s Whisper Will Make Robust Voice User Interfaces Ubiquitous
Lost in the hoopla surrounding the uptake of DALL-E 3 is the open sourcing of another OpenAI product, Whisper, a general-purpose speech recognition model trained on a large dataset of diverse audio.
-
On DALL·E, the Controversial AI Slot Machine for your Imagination
DALL·E is a powerful example of how humans will explore, interpret, and communicate their imaginations with deeply satisfying and accessible natural language tooling.
-
LivePerson and Afiniti Pair Up to Advance Curiously Human Customer Experiences
LivePerson joins forces with Afiniti to offer a “native deployment” of “AI-Pairing” that represents a giant step toward fulfilling on both of those promises.
-
Webinar: “No Guaranteed Identity, No Zero Trust!”
In this webinar with ValidSoft, learn how the recent high-profile Lapsus$ attack has made it abundantly clear that zero-trust must start with guaranteeing a user’s identity.
-
Webinar: “Conversational Intelligence: Empowering Human and Virtual Agents”
Join Gridspace and Opus Research (Sep 28) to learn how successful implementations of Conversational Intelligence are driving incremental revenue, reducing servicing costs, and improving customer experiences.
-
Vendors that Matter – Gridspace
In this edition of Opus Research’s “Vendors that Matter” series, we explore Gridspace’s value proposition and their two core products for observability and agent automation.
-
On AI’s Non-Conundrum Conundrum
Attempting to resolve the question of whether or not we should build AI and what regulations ensure safety when this technology is fully unleashed upon humankind?
-
Contact Center Agents of Change: Takeaways from Five9 CX Summit 2022
When you combine Conversational Intelligence with the precious gift of recouped time, you create more meaningful and productive connections with your customers, and you improve the contact center agent experience.
-
Speech as an Accelerant: Speeding Task Completion
While many voice assistants struggle to be discovered, Opus Research explores what makes for successful voice experiences and the common characteristics shared in these deployments.
-
Five Ways Contact Centers Already Mitigate The Great Resignation
In this free whitepaper, discover key ways contact centers successfully combine automation, conversational intelligence, and more to improve agent productivity and satisfaction.