Recent Posts - page 21
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Opus Research Report: “The Business Value of Customized Voice Assistants”
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Clubhouse: What’s Wrong with this Picture?
Oh yeah! There are no pictures. But that is one of the positives when evaluating the potential of Clubhouse, the high-profile leader of the emerging category of Social Audio platform providers. Credit Jeremiah Owyang for compiling this stellar assessment of… Read More ›
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Opus Research Report: “Start your Contact Center AI Strategy with the IVR”
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No, the Sun Has Not Set on Voice
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Webinar: “Hiding in Plain Sight: How to Infuse AI Into Your IVR”
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The #VoiceFirst User Interface Has a Use Case Fit Problem
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Opus Research Report: “Decision Makers’ Guide to Enterprise Intelligent Assistants (2021 Edition)”
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Amazon Connect Voice ID: “Authentication Lite” as a Pay-per-Use API
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Webinar: The Shift to Customized Voice Assistants: How Will You Compete?
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Opus Research Report: Conversational Engagement: A Clear Path from IVRs to IVAs