Recent Posts - page 2
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Talkdesk’s Three-Pillar Strategy for Differentiating in the CCaaS Market
Talkdesk recently hosted an industry analyst summit in Charleston, SC, where they showcased their differentiation strategy, focusing on AI innovation, deep vertical integration, and customer success through value-driven outcomes.
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Exploring Cognigy’s Agentic AI Platform: The Shift to Prompt-Based Assistants
Prompt-based approaches offer greater flexibility and transform AI agents from static conversational bots into dynamic assistants capable of driving real-world outcomes.
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Exploring Microsoft’s New Magentic-One Framework: A Flexible Agentic System for Complex Enterprise Tasks
Microsoft asserts the “future of AI is agentic.” As agentic systems evolve, they offer opportunities to enhance efficiency along with the challenge of addressing operational and ethical considerations.
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InstructLab and RAG: A New Oppportunity for Enterprise AI with IBM’s Granite Models
With the rise of proprietary data as a “new asset class” for AI, InstructLab from IBM provide an approach that delivers contextually relevant responses grounded in enterprise-specific knowledge.
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Opus Research Welcomes Ian Jacobs as VP and Lead Analyst
Previously at Forrester, Jacobs has been at the forefront of research on conversational AI, covering the technology and its applications in customer service since 2005.
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Navigating a Future of Automation: Strategic Insights from NICE’s Analyst Summit 2024
NICE executives presented their vision for CX automation at the NICE Analyst Summit 2024, where they showcased new features of the CXOne Mpower suite that boost human-free workflows.
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Zoom Unveils AI Companion 2.0: Advancing the AI-Assisted Workplace
AI Companion 2.0 represents an interesting leap forward in AI integration across Zoom’s ecosystem and the potential of predictive, autonomous assistance.
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How Invoca’s PreSense Enables Smarter Routing and Improved Conversion Rates
Customer intelligence tools, used by DIRECTV and MoneySolver, enable remarkable improvement in conversion rates for sales agents and smarter call routing.
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Open AI’s Realtime API: A Disruptor for Customer Self-Service?
The powerful Realtime API tool enables building sophisticated self-service voice applications advancing the state of the art in Conversational AI.
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Verint’s Engage 2024 Reveals the Practical Power of GenAI
At their customer event in Orlando, Verint introduces AI-powered bots for knowledge automation and analytics to drive real business outcomes.