Recent Posts - page 2
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OpenAI Shakes Up Voice AI with New Speech Models
OpenAI released new models for automatic speech recognition (ASR) and text-to-speech (TTS) with enhanced performance and affordability.
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Cognigy Showcases AI Innovation and Value at Nexus 2025 Summit
Cognigy hosted its Nexus 2025 summit, where the company showcased generative AI innovations alongside compelling real-world customer success stories.
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Trust and Safety in AI Voice Agents: Insights from Gridspace’s Approach
Opus Research and Gridspace provide practical guidance for organizations considering AI voice agent deployments and how to establish critical trust and safety concerns surrounding AI voice agents.
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Sesame AI – A New Voice for AI Assistants
Sesame’s new Conversational Speech Model represents a possible shift toward more human-like voices for Voice AI systems.
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Bots are People Too (Kind Of): Why AI Needs Accessibility
AI Agents are becoming an integral part of digital interactions, but are our websites truly accessible to them? Just like humans need clear navigation and semantic structure, AI needs well-organized content to function effectively.
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The Technical Blueprint Behind SuperDial’s Healthcare Voice Agents
Superdial, a voice AI startup, recently provided insights into its technology stack and the frameworks and tools underlying its healthcare-focused voice bots.
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Zoho’s Texas-Sized Vision: Enterprise Ambitions and AI Innovation
Zoho’s analyst event highlighted its enterprise focus, CEO transition, AI-driven Zia Agents, a low-code Agent Studio, and a partner-friendly AI marketplace.
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Beyond Conversation: Can Reasoning LLMs Transform Customer Experience?
Reasoning LLMs, such as Deepseek R1, could find meaningful applications in CX, particularly for complex problem-solving and high-value use cases.
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New Frontiers in Customer Experience? DeepSeek-R1 and Titans
Advancements in reasoning models and memory-enhanced architectures like DeepSeek-R1 and Titans could eventually improve customer experience, enabling smarter, more adaptive, and highly intuitive interactions.
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Cisco AI Defense: A New Solution for Securing GenAI in the Enterprise
Cisco announced the release of their new Cisco AI Defense solution aimed at aiding enterprises in securing their generative AI applications.