Recent Posts - page 2
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Wrapped in Words: Spotify Talks a Big Game (and Sounds It Too)
This year’s Spotify Wrapped dropped with a surprise–a Voice AI podcast–that will expose millions to the tech’s potential.
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Amazon Nova: The New Star in Foundation Models
At re:Invent, Amazon unveiled its Nova family of language models, marking its long-anticipated entry into the competitive world of GenAI foundation model providers.
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Jet-Lagged but Inspired: Fresh Takes on AI and Customer Experience
In my first few weeks on the job, two ideas went by quickly in the deluge of content at events, but really hit home for me. Both show ways CCaaS providers are moving the AI game forward.
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Uniphore Acquires ActionIQ: Takes a “Zero Data” Approach to Conversational Intelligence
A new, unified cloud architecture combines intelligent agents, adaptable models, a composable data layer, and knowledge processing to deploy AI solutions quickly and securely.
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Amazon Q: Enhancing Workplace Productivity with Expanded Capabilities
New capabilities drive greater efficiency by automating routine interactions, streamlining ticket resolution, and enabling smarter, real-time decision-making.
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Charlie Brown, Lucy, a Football, and Agentic AI
It’s time to include “agent-to-agent” communications while defining the personnel, policy, and procedures in customer care infrastructure.
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GenAI Trust and Safety: Mitigating Risks and Enabling Solutions
An in-depth Opus Research report on the emerging landscape of solution providers helping enterprises monitor and secure their GenAI applications, including executive resources to make informed AI decisions and take appropriate actions.
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Talkdesk’s Three-Pillar Strategy for Differentiating in the CCaaS Market
Talkdesk recently hosted an industry analyst summit in Charleston, SC, where they showcased their differentiation strategy, focusing on AI innovation, deep vertical integration, and customer success through value-driven outcomes.
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Exploring Cognigy’s Agentic AI Platform: The Shift to Prompt-Based Assistants
Prompt-based approaches offer greater flexibility and transform AI agents from static conversational bots into dynamic assistants capable of driving real-world outcomes.
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Exploring Microsoft’s New Magentic-One Framework: A Flexible Agentic System for Complex Enterprise Tasks
Microsoft asserts the “future of AI is agentic.” As agentic systems evolve, they offer opportunities to enhance efficiency along with the challenge of addressing operational and ethical considerations.