Recent Posts - page 162
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SpeechTEK Showcases Growth for Speech Applications and Markets
Amid nearly universal bad news surrounding gas prices, stock prices, real-estate prices, etc., speech processing technologies and associated applications and software are in growth mode. SpeechTEK 2008 served as an ideal venue to take stock in the factors driving growth as speech technologies better integrate with IT components and move closer to the critical path of competitive businesses. Companies highlighted in the advisory include: Genesys, Voxeo, Nexidia, IBM, Syntellect, and Nuance.
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TMCnet – August 20, 2008
Excerpt: Kip Heuertz, program manager at Opus Research said: “The new version of GVP is designed for integration in ways that leverage investment into Service Oriented Architectures (SOAs). The partner-friendly approach creates opportunities for PSS to apply its years of… Read More ›
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New York Times – July 28, 2008
Excerpt: Newspapers cannot afford to be late to cellphones, said Greg Sterling, who studies the mobile Internet for Opus Research, a consulting firm. “It’s important and smart for newspapers to get out in front on the mobile phenomenon and not… Read More ›
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iPhone 3G Inspires Voice Application Demos
Application developers are packing the iPhone App Store with a wide variety of crowd pleasers and time-wasters that take advantage of the flat screen, multi-touch navigation and gravitometer. Automated speech processing is just beginning to enter the mix, but has a good deal of catching up to do.
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Customer Care On Demand: Speeding Deployment Cycles While Reducing Risk
Enterprises of all sizes use third-party outsourcers to support their customer care efforts in the most cost-effective ways possible. In the wake of downsizing or “right-sizing” in the IT department, many lack the resources to support self-service applications over the phone. In this document, we look at the strategies and tactics followed by hosted service to accelerate the time it takes to deploy new services while reducing the technological risk of making the transition to IP-based networks and new delivery platforms.
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Acquiring Intervoice: A Bright Move by Convergys
Cementing leadership status in “relationship management,” Convergys pays a small premium for IVR and voice self-service specialist Intervoice. It makes sense because it gives Convergys first dibs on selling new services and back-end integration to Intervoice’s installed base. Consolidation will continue as “on-demand” solution providers broaden their offerings to meet immediate business needs.
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Media Post – July 11, 2008
Excerpt: So, is the mobile search war already over? Not necessarily, says Greg Sterling, who leads the local mobile practice for Opus Research, in a new report. While mobile search may not be a wide-open field, Google’s success depends in… Read More ›
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Voice Signatures Finding Favor For Mobile Payment Authorization
Mass acceptance of Voice Signatures as valid proof of identity for mobile commerce is on the horizon. It reflects successful integration of biometric engines with pre-existing, established standards for authentication and non-repudiation in the context of mobile payments leveraging lessons learned and standards in place for card processing.
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Entrepreneur Magazine – July, 2008
Excerpt: Several market research firms have described the next three years as a turning point for this sort of speech recognition technology. Opus Research, for one, believes the market for speech recognition capabilities in mobile devices will reach $239 million… Read More ›
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How Microsoft Could Rid the World of Telephone Numbers
Last week, longtime Microsoft watcher Mary Joe Foley opined that Microsoft has a “grand plan to eliminate phone numbers.” She cited direct quotes from speeches that Bill Gates and Steve Ballmer have made among the international carrier community. Foley refers to a new software “platform” called Echoes designed to enable telecom service providers to sync diverse address books, seamlessly send messages between IM and SMS and assign a local telephone number to people using Windows Live Messenger.
Rather than concentrating on Echoes, Microsoft would have a better chance of eliminating phone numbers with “voice dialing.” It would involve speech-enabling the contact list, associating multiple “namespaces” (meaning phone numbers, IM user names, aliases on social networks, etc.) with an individual’s identity and then replacing dial-tone with a spoken prompt like, “what’s up?”