Recent Posts - page 15
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Webinar: “No Guaranteed Identity, No Zero Trust!”
In this webinar with ValidSoft, learn how the recent high-profile Lapsus$ attack has made it abundantly clear that zero-trust must start with guaranteeing a user’s identity.
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Webinar: “Conversational Intelligence: Empowering Human and Virtual Agents”
Join Gridspace and Opus Research (Sep 28) to learn how successful implementations of Conversational Intelligence are driving incremental revenue, reducing servicing costs, and improving customer experiences.
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Vendors that Matter – Gridspace
In this edition of Opus Research’s “Vendors that Matter” series, we explore Gridspace’s value proposition and their two core products for observability and agent automation.
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On AI’s Non-Conundrum Conundrum
Attempting to resolve the question of whether or not we should build AI and what regulations ensure safety when this technology is fully unleashed upon humankind?
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Contact Center Agents of Change: Takeaways from Five9 CX Summit 2022
When you combine Conversational Intelligence with the precious gift of recouped time, you create more meaningful and productive connections with your customers, and you improve the contact center agent experience.
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Speech as an Accelerant: Speeding Task Completion
While many voice assistants struggle to be discovered, Opus Research explores what makes for successful voice experiences and the common characteristics shared in these deployments.
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Five Ways Contact Centers Already Mitigate The Great Resignation
In this free whitepaper, discover key ways contact centers successfully combine automation, conversational intelligence, and more to improve agent productivity and satisfaction.
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Conversations with Opus: Zoho is Playing the Long Game
They are one of the biggest companies you’ve maybe never heard of in the SMB world and they are moving upmarket.
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Conversations with Opus: [24]7.ai enters the CCaaS Arena with Conversational Intelligence at the Ready
Ananth Srinivasan, Senior Product and Solutions Marketing Manager at [24]7.ai. tells Opus Research how it started, how it’s going, and explains “Why now?” regarding [24]7.ai’s entry into the CCaaS market. As quoted in the June 22, 2022 launch announcement, our… Read More ›
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Announcing Opus Research’s Conversational Cloud Conference (New Orleans, Nov 10-11)
Conversational Cloud Conference goes beyond the AI hype to define specific ways in which today’s solutions providers can help contact centers and businesses enable world-class customer service.