Recent Posts - page 13
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Contact Center Agents of Change: Takeaways from Five9 CX Summit 2022
When you combine Conversational Intelligence with the precious gift of recouped time, you create more meaningful and productive connections with your customers, and you improve the contact center agent experience.
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Speech as an Accelerant: Speeding Task Completion
While many voice assistants struggle to be discovered, Opus Research explores what makes for successful voice experiences and the common characteristics shared in these deployments.
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Five Ways Contact Centers Already Mitigate The Great Resignation
In this free whitepaper, discover key ways contact centers successfully combine automation, conversational intelligence, and more to improve agent productivity and satisfaction.
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Conversations with Opus: Zoho is Playing the Long Game
They are one of the biggest companies you’ve maybe never heard of in the SMB world and they are moving upmarket.
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Conversations with Opus: [24]7.ai enters the CCaaS Arena with Conversational Intelligence at the Ready
Ananth Srinivasan, Senior Product and Solutions Marketing Manager at [24]7.ai. tells Opus Research how it started, how it’s going, and explains “Why now?” regarding [24]7.ai’s entry into the CCaaS market. As quoted in the June 22, 2022 launch announcement, our… Read More ›
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Announcing Opus Research’s Conversational Cloud Conference (New Orleans, Nov 10-11)
Conversational Cloud Conference goes beyond the AI hype to define specific ways in which today’s solutions providers can help contact centers and businesses enable world-class customer service.
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How Strengthening Authentication with Guaranteed Identity Builds Trust and Security
Discover how ValidSoft’s voice biometrics-based and assurance solutions builds trust across communications platforms and encourages secure commerce.
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Webcast: “Voice as an Accelerant – Are Voice Assistants Necessary?”
The lack of ubiquitous voice apps and general blasé uptake of voicebots by consumers has Opus Research and Speechly asking the question: are voice assistants necessary? Join this live, interactive webinar (Aug 9)
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Microsoft’s Digital Contact Center Debuts: Nuance and Microsoft Enter the Conversational Cloud
If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
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Global Event: Voice Biometrics, Network Intelligence for Intelligent Authentication and Fraud Prevention
Experts share how fraud prevention and multi-factor authentication in call centers and online creates a path to reduce operating costs and improve the customer experience, while enhancing security.