Worldcore, an online payment service provider based in Prague with global ambitions, announced this week plans to use voice biometrics as a secure means of customer authentication.
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Addressing the Threat of Deepfakes with Voice Biometrics (Webinar)
Join Opus Research, SymNex Consulting, and IngenID to gain insights and hear recommendations surrounding factors that ensure successful deployment of voice biometrics.
Applied AI: Accelerating Impact at Customer Service (Webinar)
Join Opus Research and SESTEK (Dec 12) as they discuss how customer care organizations should evaluate and understand AI and LLMs to improve CX and business outcomes.
Microsoft’s Digital Contact Center Debuts: Nuance and Microsoft Enter the Conversational Cloud
If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
Conversational Cloud Chronicles: Avaya’s Azure Connection
The two companies announced an expansion of their joint development efforts aimed to simplify and accelerate the transition of enterprises employing Avaya’s premises based Contact Centers and UC solutions into Microsoft’s public cloud.
The Power of The 3 A’s: Automate, Authenticate, and Analyze
Sestek’s full-stack of speech processing technologies enable organizations to increase efficiency and performance by capturing conversational insights to improve business flows.
Webinar: Digital Onboarding – The Gateway to Secure Remote Commerce
Join Opus Research for a conversation with executives from Daon (July 28th) to hear how identity proofing and onboarding can make or break the modern customer experience.
Opus Research Report: “How to Thwart Fast-Changing Fraud Workflows”
Applying AI and biometrics-based authentication to thwart fraudsters helps build trust between companies and their customers while minimizing burdens on contact center agents and fraud investigators.