TalkTalk, a provider of “quadruple play” communications and entertainment services, now enables its subscribers to use their voice to speed up secure access to its automated service lines.
Search results for ‘intelligent authentication’
MasterCard’s Identity Check To Promote Simple, Secure Digital Commerce
With the upcoming global rollout of Identity Check, a multi-factor biometric authentication solution for payments, MasterCard is staking its claim as an industry leader fostering the growth of secure digital commerce.
Worldcore Unveils Voice Biometrics for Customer Access and Payment Confirmations
Worldcore, an online payment service provider based in Prague with global ambitions, announced this week plans to use voice biometrics as a secure means of customer authentication.
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2022 Opus Research Events Opus Research has organizes and produces global events bringing together enterprises, customers, solutions providers, and technology vendors to foster new business opportunities in emerging markets. With deep domain expertise, supported by ongoing advisory and research programs,… Read More ›
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Dan Miller, Lead Analyst & Founder, Opus Research Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce through consulting engagements and by authoring scores of reports and advisories addressing business opportunities that reside where automated speech and… Read More ›
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Addressing the Threat of Deepfakes with Voice Biometrics (Webinar)
Join Opus Research, SymNex Consulting, and IngenID to gain insights and hear recommendations surrounding factors that ensure successful deployment of voice biometrics.
Applied AI: Accelerating Impact at Customer Service (Webinar)
Join Opus Research and SESTEK (Dec 12) as they discuss how customer care organizations should evaluate and understand AI and LLMs to improve CX and business outcomes.
Microsoft’s Digital Contact Center Debuts: Nuance and Microsoft Enter the Conversational Cloud
If you were looking for a sign of how formidable this Nuance and Microsoft partnership would eventually become in the customer engagement and contact center space, here is your warning shot.
Conversational Cloud Chronicles: Avaya’s Azure Connection
The two companies announced an expansion of their joint development efforts aimed to simplify and accelerate the transition of enterprises employing Avaya’s premises based Contact Centers and UC solutions into Microsoft’s public cloud.