Recent Posts - page 110
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Salmat Makes Big Move to Avaya
In a pre-holiday-rock-your-world moment, Avaya and Salmat jointly announced a multi-million dollar (meaning between $10 and $20 million) deal whereby the Australian contact center outsourcer would replace its Genesys-based platform with “a broad suite of Avaya technology and expertise.”
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LiveOps Acquisition Makes SMS, Twitter Part of Customer Conversations with Remote Agents
Cloud-based contact center specialist LiveOps is buying New Zealand-based DataSquirt for $12.5 million.
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Novauris and SingTel Offer Mobile Voice Search in Singapore
SingTel and Novauris launched a version of voice search that is tailored specifically for “the unique style of English” that is spoken on the nation-island of Singapore.
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The Siri Chronicles: Amazon.com Quietly Acquired Yap; The Speech-Enabled Kindle Awaits
Yap, Inc., was quietly merged with a shell corporation owned by Amazon.com on September 8, 2011.
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Nuance’s Steve Chambers to Deliver Keynote at Voice Biometrics Conference New York April 3rd & 4th, 2012
We’re pleased to announce that Nuance’s President, Sales and Marketing, Steve Chambers, will deliver a keynote address during the Voice Biometrics Conference-NYC April 3-4, 2012
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Nuance Survey Showcases Shortcomings of Multiple Mobile PINs and Passwords; Positions Voiceprints as Alternative
Nuance Communications issued a media alert revealing the results of a Twitter-based survey conducted over the past couple of weeks.
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British Gov’t Coaxes Utilities, Banks, Card Issuers to Make Personal Data Available
The British Government’s Department for Business, Innovation and Skills formally launched a program called MiData to make sure that personal data “should be released back” to customers or prospects when requested.
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Twilio Positioning SMS as a Pre-API for Siri Development Efforts
Twilio is encouraging developers to come up with interesting new applications for the iPhone 4S using the Twilio platform for SMS as a quasi-API.
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Hold-Free Networks Launches Cloud-Based Platform for Customer-centric Care
In September 2011, Face It was ready to come out from under the radar. Doing business as Hold-Free Networks, it experienced a highly successful launch at Demo Fall 2011.
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Larry Gets His Cloud: Oracle Buys RightNow for $1.5 Billion
Today’s acquisition of RightNow Technologies shows Oracle’s deep appreciation of the power of cloud-based resources to provide a better “user experience.”