Recent Posts - page 10
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Vonage’s Partners with Deutsche Telekom; Powers MagentaBusiness API
Vonage and Deutsche Telekom announced a partnership that makes Vonage’s library of microservices and APIs core to a new product offering: The MagentaBusiness API
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Customer Service Enters The Age of AI Copilots
Powered by LLMs and generative AI, Copilots enhance customer interactions and help contact center agents automate tasks, gain insights, and generate personalized responses.
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With Einstein Copilot, Salesforce Brings Generative AI to the Masses
Einstein Copilot could automatically respond to customers with personalized, relevant answers, as well as enable customer service agents to improve productivity with Generative AI.
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Automated Speech Processing Revolutionized by LLMs and Transformers
The fusion of voice recognition technology with machine learning and transformers has paved the way for impressive advancements that promise to elevate customer service experiences powered largely by spoken input.
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NVIDIA and Hugging Face’s Latest Offer: “Training Cluster as a Service”
GPU-manufacturer NVIDIA joined the open-source machine learning specialists Hugging Face to announce “Training Cluster as a Service”.
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For Zoom, The Future Is Now, And “Federated LLMs” Are The Key
Last week Zoom Video Communications Inc convened Zoom Perspectives, its annual analysts’ summit. During two-plus days of discussions, top executives shared insights technology trends, competitive factors and market dynamics shaping its current and future service offerings. In his opening remarks,… Read More ›
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Agents for Amazon Bedrock Orchestrate a “Bring Your Own LLM” Approach to Intelligent Assistance
AWS launched Agents for Amazon Bedrock to orchestrate a “Bring Your Own LLM” approach to building Enterprise Intelligent Assistants.
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Apple GPT Signals Plans For Generative AI in Apple’s Products and Services
One intriguing application of Apple GPT lies in enhancing its legendary AppleCare offering, which provides high-touch customer support.
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Microsoft’s Enterprise-Hardened Generative AI Offerings
Day One of Microsoft Inspire 2023, an annual event for the software giants myriad partners, included a formal introduction to the packaging and pricing of Bing Chat Enterprise and Microsoft 365 Copilot.
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IBM Fine-Tunes LLMs for Customer Service with IBM Watsonx.ai
Watsonx.ai aims to reduce the ML expertise required for customizing foundation models using the “fine-tuning” approach.