Opus Research’s report on Voice Biometric Best Practices is raising the profile of multifactor authentication for secure customer care, proof-of-life and password management. Join Pat Carroll, CEO of Validsoft, and Opus Research’s Dan Miller as they provide more details about increased interest from mobile subscribers, financial institutions and government agencies and share what they expect to see in the coming years.
Webcasts
Webcast Reprise: Transforming Customer Engagement to Positive Customer Advocacy
Because of a communications problem, the webcast we scheduled for last week was interrupted mid-stream. We have rescheduled a live reprise for today: Live Webcast: Transforming Customer Engagement to Positive Customer Advocacy Monday, July 25, 2011, 9pm PDT / Tuesday,… Read More ›
Webcast: Transforming Customer Engagement to Positive Customer Advocacy
Opus Research’s Dan Miller will introduce and moderate a presentation by Jennifer Rufati, Head of Customer Operations Customer Service Centres at Australia’s Westpac Bank.
Webcast: Nuance and Opus Research to Talk About Emerging Voice Biometric Use Cases
On March 1, Chuck Buffum, VP Authentication Solutions, Mobile & Enterprise Division at Nuance will join me for a Webcast to share perspectives on the trends that are shaping the global voice biometrics marketplace.
Conversational Commerce Conference (C3) 2011
Conversational Commerce Conference (C3) February 2-3, 2011 | San Francisco, CA Event Sponsors Agenda & Presentations Wednesday, February 2, 2011 1:00 p.m. – 1:45 p.m. Intro to Conversational Commerce Speaker: Dan Miller, Senior Analyst, Opus Research View Presentation 1:45 p.m…. Read More ›
Webcast Replay: Social Media in Your Company – Smashing Silos and Connecting with Customers
You can view a replay of the Webcast I participated in with Bob Hockman of Empirix. In it I showcase how social media and collaboration tools are becoming ingrained in enterprise contact centers and IT fabrics.
Webcast: Speech Recognition – Getting It Right
Speech Recognition – Getting It Right Webcast on-demand Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition system which didn’t upset the customer whilst dramatically reducing… Read More ›
Webcast: Recombinant Communications: Extending Care to Anywhere Customers
Extending Care to Anywhere Customers Tuesday, June 1, 2010 — 1 p.m. EDT / 10 a.m. PDT Sign Up Below! The proliferation of smartphones, e-commerce Web sites and social networks has cultivated a new generation of highly connected “anywhere customers”… Read More ›
Webcast: Meeting New Demands for User Authentication
Live Webcast: Meeting New Demands for User Authentication Tuesday, April 13, 2010 — 1 p.m. EDT / 10 a.m. PDT Sign Up Below! Web-based search, commerce, and entertainment — coupled with the human urge to “go mobile”– is making our… Read More ›
Webcast “Multi-Channel Customer Care: A Survey of Consumer Preferences”
“Multi-Channel Customer Care: A Survey of Consumer Preferences” Webcast On-Demand – Watch Below! In both preference and practice, people have established personal preferences in how they interact with selected vendors. A recent Opus Research survey shows the increasing sophistication in… Read More ›