Because of a communications problem, the webcast we scheduled for last week was interrupted mid-stream. We have rescheduled a live reprise for today: Live Webcast: Transforming Customer Engagement to Positive Customer Advocacy Monday, July 25, 2011, 9pm PDT / Tuesday,… Read More ›
Webcasts
Webcast: Transforming Customer Engagement to Positive Customer Advocacy
Opus Research’s Dan Miller will introduce and moderate a presentation by Jennifer Rufati, Head of Customer Operations Customer Service Centres at Australia’s Westpac Bank.
Webcast: Nuance and Opus Research to Talk About Emerging Voice Biometric Use Cases
On March 1, Chuck Buffum, VP Authentication Solutions, Mobile & Enterprise Division at Nuance will join me for a Webcast to share perspectives on the trends that are shaping the global voice biometrics marketplace.
Conversational Commerce Conference (C3) 2011
Conversational Commerce Conference (C3) February 2-3, 2011 | San Francisco, CA Event Sponsors Agenda & Presentations Wednesday, February 2, 2011 1:00 p.m. – 1:45 p.m. Intro to Conversational Commerce Speaker: Dan Miller, Senior Analyst, Opus Research View Presentation 1:45 p.m…. Read More ›
Webcast Replay: Social Media in Your Company – Smashing Silos and Connecting with Customers
You can view a replay of the Webcast I participated in with Bob Hockman of Empirix. In it I showcase how social media and collaboration tools are becoming ingrained in enterprise contact centers and IT fabrics.
Webcast: Speech Recognition – Getting It Right
Speech Recognition – Getting It Right Webcast on-demand Effective change management and staff engagement in a risk averse environment. How the Australian Department of Defence introduced an open menu voice recognition system which didn’t upset the customer whilst dramatically reducing… Read More ›
Webcast: Recombinant Communications: Extending Care to Anywhere Customers
Extending Care to Anywhere Customers Tuesday, June 1, 2010 — 1 p.m. EDT / 10 a.m. PDT Sign Up Below! The proliferation of smartphones, e-commerce Web sites and social networks has cultivated a new generation of highly connected “anywhere customers”… Read More ›
Webcast: Meeting New Demands for User Authentication
Live Webcast: Meeting New Demands for User Authentication Tuesday, April 13, 2010 — 1 p.m. EDT / 10 a.m. PDT Sign Up Below! Web-based search, commerce, and entertainment — coupled with the human urge to “go mobile”– is making our… Read More ›
Webcast “Multi-Channel Customer Care: A Survey of Consumer Preferences”
“Multi-Channel Customer Care: A Survey of Consumer Preferences” Webcast On-Demand – Watch Below! In both preference and practice, people have established personal preferences in how they interact with selected vendors. A recent Opus Research survey shows the increasing sophistication in… Read More ›
Webcast: “Voice Biometrics: Increased Sevice, Increased Security”
“Voice Biometrics: Increased Sevice, Increased Security” Webcast On-Demand Watch below! Since 2007, Australia private health insurer ahm (Australia Health Management) has successfully managed one of the largest public-facing deployments of speaker verification. With more than 400,000 yearly calls into its… Read More ›