Exclusive data from a global survey of 400 business decision-makers examines the emerging business opportunities of speech recognition technologies.
Webcasts
Webinar: “Hiding in Plain Sight: How to Infuse AI Into Your IVR”
How to train IVRs, the workhorse of automated self-service, to be the cornerstone of your company’s Conversational AI strategy.
Webinar: The Shift to Customized Voice Assistants: How Will You Compete?
SoundHound Inc., and RAIN join Opus Research as they unveil global survey results on current trends, key challenges, and untapped opportunities of implementing custom voice assistants.
The Commercial Case for Intelligent Authentication
This next installment of the “The Business of Intelligent Authentication” video series delves into the real-world realities in developing the commercial case for customer authentication and fraud prevention.
Getting Contact Center Authentication Right in 2021
In this first installment of the “The Business of Intelligent Authentication” video series, Matt Smallman and Dan Miller address the security gaps of customer authentication in contact centers.
Webinar: “The New Authentication Ecosystem: A Primer”
Join Opus Research, SymNex Consulting and LumenVox in a live video chat to hear research findings and insights from the recently published “2020 Intelligent Authentication and Fraud Prevention Intelliview.”
Webinar: SMS + Automation: The Next Level in Conversational Sales and Analytics
Join Opus Research and Marchex for a live, interactive webinar (July 23) to learn how textbots and SMS messaging can dramatically uplift conversions and drive critical actions that increase revenue.
Webinar: “Survival Guide to the 50 Shades of Phone-Based Fraud: The Pandemic Edition”
Join Opus Research and software provider NICE to learn about cloud-based contact center solutions and the latest technologies for intelligent authentication and fraud-loss prevention. (June 25)
Webinar: “Introducing Native Process Automation – AI-Infused Workflows for Contact Centers”
Join Thrio, TELUS International and Opus Research for this free webinar (Tuesday, June 2nd) to learn how AI-infused workflows and cloud-based services support both agent-based and automated self-service.
“Webinar: Measuring the True Effectiveness of Virtual Assistants”
Interactive webinar (Thursday, Mar 19th), featuring a new groundbreaking report from Haptik (“Intelligence Satisfaction Score”) that delves into the emerging frameworks to measure the effectiveness of intelligent virtual assistants.