In a pre-holiday-rock-your-world moment, Avaya and Salmat jointly announced a multi-million dollar (meaning between $10 and $20 million) deal whereby the Australian contact center outsourcer would replace its Genesys-based platform with “a broad suite of Avaya technology and expertise.”
Articles
LiveOps Acquisition Makes SMS, Twitter Part of Customer Conversations with Remote Agents
Cloud-based contact center specialist LiveOps is buying New Zealand-based DataSquirt for $12.5 million.
Novauris and SingTel Offer Mobile Voice Search in Singapore
SingTel and Novauris launched a version of voice search that is tailored specifically for “the unique style of English” that is spoken on the nation-island of Singapore.
The Siri Chronicles: Amazon.com Quietly Acquired Yap; The Speech-Enabled Kindle Awaits
Yap, Inc., was quietly merged with a shell corporation owned by Amazon.com on September 8, 2011.
Nuance’s Steve Chambers to Deliver Keynote at Voice Biometrics Conference New York April 3rd & 4th, 2012
We’re pleased to announce that Nuance’s President, Sales and Marketing, Steve Chambers, will deliver a keynote address during the Voice Biometrics Conference-NYC April 3-4, 2012
Nuance Survey Showcases Shortcomings of Multiple Mobile PINs and Passwords; Positions Voiceprints as Alternative
Nuance Communications issued a media alert revealing the results of a Twitter-based survey conducted over the past couple of weeks.
British Gov’t Coaxes Utilities, Banks, Card Issuers to Make Personal Data Available
The British Government’s Department for Business, Innovation and Skills formally launched a program called MiData to make sure that personal data “should be released back” to customers or prospects when requested.
Twilio Positioning SMS as a Pre-API for Siri Development Efforts
Twilio is encouraging developers to come up with interesting new applications for the iPhone 4S using the Twilio platform for SMS as a quasi-API.
Hold-Free Networks Launches Cloud-Based Platform for Customer-centric Care
In September 2011, Face It was ready to come out from under the radar. Doing business as Hold-Free Networks, it experienced a highly successful launch at Demo Fall 2011.
Larry Gets His Cloud: Oracle Buys RightNow for $1.5 Billion
Today’s acquisition of RightNow Technologies shows Oracle’s deep appreciation of the power of cloud-based resources to provide a better “user experience.”