Articles

Webcast: Best Practices for Voice Biometric Implementations

Opus Research’s report on Voice Biometric Best Practices is raising the profile of multifactor authentication for secure customer care, proof-of-life and password management. Join Pat Carroll, CEO of Validsoft, and Opus Research’s Dan Miller as they provide more details about increased interest from mobile subscribers, financial institutions and government agencies and share what they expect to see in the coming years.

Voice Control’s Excellent Adventure at CES in Las Vegas

At this year’s International Consumer Electronics Show (CES), amid new smartphones and tablets; connected TVs; automotive entertainment systems; and super-thin computers, speech processing providers were able to make the point that almost anything you can do with these new gadgets can be improved by adding voice to the user interface.

Enterprises in Denial: Dealing with the Personal Data Deluge (Global Survey Results)

A remarkably high percentage number of C-level executives indicate their companies’ lack of a defined strategy to deal with all the “personal data” provided by customers and prospects through a multitude of channels. Yet they also tell us of their plans to incorporate that data into “understanding intent” and forging better communications links that promote loyalty, profitability and product refinement.