At this year’s International Consumer Electronics Show (CES), amid new smartphones and tablets; connected TVs; automotive entertainment systems; and super-thin computers, speech processing providers were able to make the point that almost anything you can do with these new gadgets can be improved by adding voice to the user interface.
A remarkably high percentage number of C-level executives indicate their companies’ lack of a defined strategy to deal with all the “personal data” provided by customers and prospects through a multitude of channels. Yet they also tell us of their plans to incorporate that data into “understanding intent” and forging better communications links that promote loyalty, profitability and product refinement.
New Enterprise Associates (NEA) and SAP Ventures have chipped in with original investors to put $53 million into Lithium Technologies.
Indonesia’s BNI (Bank Negara Indonesia) has completed a pilot and moved to full implementation of a multifactor authentication system that employs voice biometrics for password reset.
One step’s done and another’s begun as Nuance announces plans to acquire rival virtual assistant provider, Vlingo.
Spoken queries to Siri regarding electronic gadgets, appliances, games and computers will result in a display of responses that include the the SKUs (stock keeping units) in Best Buy’s catalog
In 2011, the idea of “self-service” is morphing from a derogatory term about automated handling of calls into an IVR or contact center and has transformed into the preferred point of arrival for users of the mobile, multimodal Internet.
Business process outsourcing (BPO) specialist Teletech has reached an agreement whereby it will resell features, capabilities and components hosted in Salesforce.com’s Service Cloud.
Voxeo has formally launched the Voxeo Connect program offering go-to-market partners, including solution providers, resellers and systems integrators.
Two of its three Series B investors our upping their ante in Twilio, providing cash to fuel the three-year-old company’s international expansion and growth in support of a community of telco application developers.