A stand-alone entity called Genesys launches today with what it terms “100% focus on customer experience.”
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Webcast: Best Practices for Voice Biometric Implementations
Opus Research’s report on Voice Biometric Best Practices is raising the profile of multifactor authentication for secure customer care, proof-of-life and password management. Join Pat Carroll, CEO of Validsoft, and Opus Research’s Dan Miller as they provide more details about increased interest from mobile subscribers, financial institutions and government agencies and share what they expect to see in the coming years.
Research Report – Voice Biometric Authentication Best Practices: Overcoming Obstacles to Adoption
As technology providers and system integrators around the world successfully bring their solutions to market, we’re identifying the product attributes, architectures and deployment strategies that define the best practices in layered, multi-factor and risk-based deployments of voice biometrics.
Voice Control’s Excellent Adventure at CES in Las Vegas
At this year’s International Consumer Electronics Show (CES), amid new smartphones and tablets; connected TVs; automotive entertainment systems; and super-thin computers, speech processing providers were able to make the point that almost anything you can do with these new gadgets can be improved by adding voice to the user interface.
Enterprises in Denial: Dealing with the Personal Data Deluge (Global Survey Results)
A remarkably high percentage number of C-level executives indicate their companies’ lack of a defined strategy to deal with all the “personal data” provided by customers and prospects through a multitude of channels. Yet they also tell us of their plans to incorporate that data into “understanding intent” and forging better communications links that promote loyalty, profitability and product refinement.
Lithium gets a $53 Million Vote of Confidence From VCs
New Enterprise Associates (NEA) and SAP Ventures have chipped in with original investors to put $53 million into Lithium Technologies.
PT Bank Negara Indonesia (BNI) Implements Voice Biometrics for Password Reset
Indonesia’s BNI (Bank Negara Indonesia) has completed a pilot and moved to full implementation of a multifactor authentication system that employs voice biometrics for password reset.
Finally, Vlingo and Nuance Settle Their Differences Out of Court; Turn Full Attention to the Conversational User Interface
One step’s done and another’s begun as Nuance announces plans to acquire rival virtual assistant provider, Vlingo.
That Didn’t Take Long! Siri-based Comparison Shopping Adds Best Buy Catalog
Spoken queries to Siri regarding electronic gadgets, appliances, games and computers will result in a display of responses that include the the SKUs (stock keeping units) in Best Buy’s catalog
Conversational Commerce in 2012: Emphasizing the “Self” in Self Service
In 2011, the idea of “self-service” is morphing from a derogatory term about automated handling of calls into an IVR or contact center and has transformed into the preferred point of arrival for users of the mobile, multimodal Internet.