Articles Archives

“Augmented IVR: Second Life for Interactive Voice Response”

By Dan Miller on June 24, 2014 • ( 2 )

Interactive Voice Response (IVR) technology is entering a new world of choice and customer empowerment, augmenting resources that bring both visual and voice resources into each customer’s critical path.

Nexidia Interaction Analytics 11.0 Showcases Power of Neural Phonetic Speech Analytics™

By Dan Miller on June 23, 2014

Taking advantage of high-powered computers and servers in The Cloud, long-time speech and text analytics specialist Nexidia is expanding the footprint of its core product well beyond the confines of the contact center.

Amazon’s “Fire” Phone and MayDay Will Redefine “Mobile Assistance”

By Dan Miller on June 19, 2014 • ( 6 )

At the launch event, Amazon CEO Jeff Bezos positioned MayDay as an alternative to the dreaded “Droid Forums.”

Gotta Be Gotta Be Dom! That’s Domino’s New Intelligent Assistant

By Dan Miller on June 17, 2014 • ( 3 )

Dom is the product of work that Domino’s has been doing with Nuance Communications, and is a branded version of Nina Mobile, which made its debut roughly two years ago.

SpeechPro To Offer VoiceKey Platform Through Avaya’s DevConnnect MarketPlace

By Derek Top on June 12, 2014

Voice security specialist SpeechPro announced plans to make available its voice biometric platform, VoiceKey, through Avaya’s DevConnect, an online marketplace for customers to integrate third-party products and solutions.

Interactive Intelligence Takes a “Pure” Approach With New Cloud-Based Offer

By Tim Moynihan on June 5, 2014 • ( 1 )

Interactive Intelligence announced PureCloud℠ a new suite of cloud-based services for communication, collaboration and customer engagement.

New Apple iOS to Ship with Baked in “Hey, Siri” Feature

By Dan Miller on June 2, 2014 • ( 2 )

“Hey, Siri” was the top feature promoted by Craig Federighi, senior vice president of Software Engineering, when he introduced iOS 8 at WWDC (Apple’s World Wide Developer Conference).

VBC-SF in Review: Growth Through Partnerships that Promote Trust

By Dan Miller on May 23, 2014 • ( 1 )

Speakers at #vbcsf2014 made the case that biometric-based technologies are being integrated into fraud prevention and mobile authentication implementations around the world.