In June 2014, Genesys and IBM formed a partnership which to insure that IBM’s Watson’s “cognitive computing” capabilities are integrated with Genesys’ Customer Experience (CX) platform.
Articles
Mexico City and Banco Santander Partner to Provide Voice-based Authentication to Retired Firefighters and Police
19,000 former firefighters and police who are members of the government pension program can use to prove their eligibility to receive transfer payments over the phone, rather than having to appear at a government office or bank branch, under a program called Viva Voz.
Saks Fifth Avenue Parent the Latest Retailer to Roll Out iBeacons
Retailer Hudson’s Bay Company, which owns the Lord & Taylor and Saks Fifth Avenue chains, said it will roll out beacons (with Swirl) in selected stores in Boston and Toronto.
Announcing VBC London 2014: The Voice Security & Authentication Conference
VBC London 2014 (Voice Secuirty & Authentication Conference, Nov 18-19) brings together executives and decision-makers who are integrating voice into multi-layered and multi-factor communications for authentication and security fabrics
Watson and Siri Are Conspicuously Absent in the Apple/IBM Partnership
On July 15, Apple and IBM forged a partnership whereby Apple appointed IBM as its exclusive partner for bringing iOS- and MacOS-based apps and services into the enterprise marketplace.
ADT’s Pulse® Voice App Brings Voice Biometrics into the Home Security and Automation Mix
The newly launched ADT Pulse® Voice App features two-factor user authentication that seamlessly combines voice biometrics with a customer-selected passphrase to provide highly-secure, smartphone-based control of a home’s security system and “smart home” functions.
Sensory Unveils Multi-Modal Biometric Authentication for Mobile Devices
In the ongoing effort to get beyond passwords as a base form of authentication, speech processing company Sensory has developed a combined face and voice biometric authentication mechanism for mobile devices.
From the People Who Brought you Siri: Welcome Kasisto
At the FinTech Innovation Lab Demo Day in New York City, SRI International launched its latest spin-off targeting the market for branded Intelligent Assistants in the enterprise space.
Twilio’s Cloud Powers “No CapEx” Contact Center Using Google’s Chromebook
Twilio, in conjunction with Google’s Enterprise division, is blowing the dust off of the old concept of a Contact-Center-in-a-Box.”
West Interactive and Interactive Intelligence Partner to Broaden Cloud-based and Hybrid Contact Center Offerings
West Interactive and Interactive intelligence form partnership to sell, service and support each other’s portfolio, delivering impactful changes in the roadmaps of both companies.