Place has established itself as the premier venue for education, opinion and partnership development for the indoor location market. Here’s how Place will be a catalyst for growth.
Articles
Australian Taxation Office Debuts its Voice Authentication With 30,000 People Already Enrolled
The Australian Taxation Office (ATO) is right on schedule as it debuts voice biometric-based caller authentication into its contact centers with 30,000 people already enrolled.
“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS
In a provocative marketing move, Genesys has launched a “Get Your First Year Free” offer for companies looking to retire their premises-based contact centers and IVRs.
Reflections on SpeechTek: Natural User Interfaces Go Far Beyond Speech Processing
To kick off SpeechTek 2014 Conference, I participated in an exceptionally interesting panel organized by Jibo’s Roberto Pieraccini to discuss “New Technologies Coming Soon.” In retrospect, term “coming soon” was a misnomer. Two of the panelists – Bernard Brafman of… Read More ›
First-Ever “Intelligent Assistants Conference” Provides Answers to Mobile and Omnichannel Customer Care
Coca-Cola, Domino’s Pizza, Hyatt Hotels, and Schlage will be among brand leaders to present how virtual assistants improve the customer experience and self-service efficiency at Intelligent Assistants Conference 2014.
South African Agency Uses Voice Authentication to Reduce Fraud in Welfare Payment Distribution
The South African Social Security Agency (SASSA) has deployed a voice biometrics-based authentication system in the administration of state welfare grants for citizens receiving social security benefits and services.
Nearly Three-Quarters of U.S. Business Owners Write Out Passwords, Says Study
A recent survey, conducted by two-factor authentication provider Swivel Secure, found some 74.2% of business owners keep a written log or have another type of offline system to record passwords.
Seven Key Reasons Why Empirix Acquired Verios Software
Empirix is acquiring a provider of real-time analytics to test, monitor and manage wireless networks to improve the customer experience. Here’s why:
Indoor Location Firm Nomi Faces Layoffs; Privacy Concerns To Blame?
Opus Research believes competitive forces, technology challenges, and privacy concerns will see the indoor location industry evolve to embrace opt-in strategies for in-store marketing as part of a retailer’s “omnichannel” approach in communicating with customers.
Opus Research Report: Survey of U.S. Retailers’ Use of Indoor Location
Opus Research surveys a group of U.S. retailers — from Big Box, specialty store, grocery, electronics, department stores, convenience stores and more — to determine current trends and market perceptions regarding in-store marketing and indoor analytics.