USAA to present keynote panel at VBC New York (May 4-5) on what it takes to develop a customer-centric approach for authentication strategies.
Articles
Aspect’s Brings “Context Cookies” to the Contact Center
Aspect software has introduced a new network element, the Continuity Server, to help customers pick up where they left off as they carry out conversations that take place over a time and cross multiple communications channels.
A Watch Made in Heaven for Siri
Among the features that distinguish the Apple Watch from Pebble and Samsung’s Galaxy Gear, is its ability to serve as a platform for Siri.
Nexidia at “Inflection Point”; Credits Advanced Compliance Management
Based on reports of recent multi-million dollar “wins” that span telecommunications, hospitality and financial services, it is clear that Nexidia’s customers are catching on to the power of “state-of-the-art” interactions analytics.
VC’s Make $35 Million Vote of Confidence in Pindrop Security
A group of venture capital firms, led by Institutional Venture Partners (IVP) are bankrolling contact center security specialist Pindrop Security’s $35 million Series B round of financing.
“Engaging Mobile Consumers: Comparing Beacons and Magnetic Positioning for Indoor Advertising”
Indoor location technologies are poised to dramatically enhance the consumer retail experience. In an apples-to-apples comparison of indoor technologies for mobile advertising, Opus Research finds striking benefits for magnetic positioning over Bluetooth beacons.
Intel and Qualcomm Enter the World of Silent Biometric Authentication
The world of digital commerce has realized that “who you are” matters much more than “what you know” and “what you have” when it comes to supporting trusted mobile commerce.
What HP’s $3 Billion Acquisition of Aruba Means for Indoor Location
With one of the largest deployments of location-aware services at the San Francisco 49ers’ Levi’s Stadium, Aruba is an ideal target for HP to enter the indoor location and proximity marketing space.
Opus Enterprise Series: “Best Practices for Voice Biometrics in the Enterprise”
In this second part of the Enterprise Series, Opus Research examines best practices for using voice biometrics for simple secure authentication in the enterprise across mobile, IVR, and contact centers.
Tropo Connect: InCall Apps Fulfill on the “Telco in Legoland” Promise
Today, with the announcement of Tropo Connect, the group will further whet the developer community’s appetite for construct-your-own applications and services, and give end-users new types of agility by invoking or launching “InCall Apps.”