A majority of mobile shoppers (58 percent) take a “showrooming” approach to look up information while shopping in stores. But privacy concerns remain a critical factor for retailers to overcome in developing consumer engagement applications via indoor location technologies.
Articles
Retail Location Services and the Rule of Threes
In a few short years, the location services industry has evolved into three overlapping segments: traffic analytics, in-store mobile, and outdoor geo-location. Retailer investment drives the convergence of these trends and helps present a glimpse into the near future of consumer engagement and indoor location.
VBC London 2014 – Agenda & Presentations
VBC London 2014, held November 18-19 at the Tower Hotel, brought together executives and decision-makers who are integrating voice solutions into multi-layered and multi-factor communications for authentication and security to prevent fraud and enable secure commerce.
Aspect Mobility Suite Debuts to Support Intelligent Assistance Across Multiple Channels
Aspect’s Mobility Suite is a cloud-based set of products and capabilities that take a mobile-first, developer-friendly approach to multichannel customer care and intelligent assistance.
VoiceTrust and BioID Form Alliance To Simplify Implementation of Strong, Multifactor Authentication
VoiceTrust will integrate some unique biometric technologies from BioID into its “agnostic authentication platform.”
Place London 2014 – Agenda & Presentations
Place London 2014 brought together executives and decision-makers to discuss and strategize how indoor traffic analytics, combined with mobile and online data, empowers business intelligence and enables consumer engagement for the only global conference of its kind.
Opus Enterprise Series: “Voice Biometrics Census: Global Tally of Voice Security and Authentication Implementations”
Opus Research presents the first census of voice biometrics deployments for customer care and mobile applications around the globe, based on the compilation of information about over 150 instances with more than 70 million registered, protected individuals.
Auraya Mobilizes Voice Authentication with Amorvox for Android
Auraya now offers a version of core software, ArmorVox10, designed specifically for on-device authentication.
IntelliResponse’s Virtual Agent Will Fit Well With [24]7 Portfolio
[24]7’s acquisition of IntelliResponse is an important step in the development of the conversational engagement model that is becoming necessary in the mobile-first, multi-channel world of digital commerce and customer care.
How Marketing Leaders (MLs) Can Deliver Results and Keep Their Jobs (Part II)
Second of a two-part series that focuses on three key actions marketing leaders (ML) must take to increase his or her team’s impact and contribution to the company.