A discussion of how current state-of-the-art intelligent assistants evolve into artificial intelligence delivery mechanisms for customer service. Executives from Amtrak, Nuance, and MindMeld explain. [VIDEO]
Articles
Webcast: “What Really Happens When Customers Take Charge?”
More than 8 out of 10 customers are moving from one channel to another to complete a transaction or get an issue resolved. And, on average, they use more than 4 different “channels” over the course of their respective journeys…. Read More ›
Niki Launches AI-Fueled Smart-Purchasing Assistant
A Bangalore, India-based startup recently launched Niki, a mobile personal intelligent assistant that simplifies the purchasing process for ordering mobile data plans and ridesharing.
VoiceIT Brings Simple Pricing to Voice Authentication
Minneapolis-based voice biometrics technology specialist VoiceIt has formally announced a simplified pricing model for its cloud-based voice biometrics offering.
Opus Research Announces Intelligent Assistants Conference & Intelligent Authentication Conference London 2016
IAC-Squared London 2016 (April 26-27) will tackle perennial issues that shape the future of digital commerce showcasing how organizations deliver secure, personalized automated services to customers.
How U.S. Bank Uses Voice Navigation for Mobile Banking
Learn about the process U.S. Bank followed to vet, integrate, and pilot voice navigation for one of its mobile banking apps, sharing business results and overall learning objectives. [VIDEO]
Keeping Humans in the Loop for Automated Self-Service
While intelligent assistant technology is rapidly advancing for automated self-service, the need to keep humans in the loop is crucial for successful customer care. A panel of leading solution providers discuss this balance from the Intelligent Assistants Conference 2015. [VIDEO]
Virtual Personal Assistants: Future Gatekeeper to Your Attention?
As intelligent assistants become an increasingly common tool in our daily digital lives with access to vast amounts of personal information, will they help improve our lives or become an insidious master controller?
Power to the People: BC Hydro’s Intelligent Assistant Helps Meet Customer Needs
Greg Stanway, manager of customer strategy & projects at BC Hydro, outlines why the largest electric utility company in Western Canada has deployed a customer-centric, self-service solution for its 4 million customers. [VIDEO]
Executive Interview: BioTrust’s Patrick Dekker Shows Enthusiasm for Intelligent Authentication
BioTrust is the result of a merger between VoiceTrust, long-time provider of voice-based and multifactor authentication solutions, and enterprise software specialist USoft