Will enterprise intelligent assistants have the tools and technology to detect emotional states and anticipate human needs? What will that mean for the future of customer care?
Articles
Creative Virtual Provides Natural Language UI for Atos’ Digital Customer Experience Transformation Platform
Atos has entered the intelligent assistant market with a cloud-based solution packaged as the Digital Customer Experience Transformation (DCXT) platform.
Lionbridge’s GeoFluent Supports OmniLingual, OmniChannel Intelligent Assistance
Lionbridge is set on bringing the idea of omnichannel and “omnilingual” conversations into the Intelligent Assistants domain.
IA Squared London: Meet the Leaders Shaping the Future of Personalized, Conversational Customer Care
Intelligent Assistants Conference 2016 & Intelligent Authentication Conference 2016 (Apr 26-27, London) is a gathering place for executives who are committed to improving the customer experience.
Opus Research Report: “Retaining Relevance in the Omnichannel Journey”
How indoor positioning technologies give retailers the ability to offer a richer, more relevant experience for mobile shoppers bridging real- world and digital commerce.
How BMW Empowers Customers’ Online Financing Options with Intelligent Assistants
Up2drive.com, the online auto finance division of BMW, uses a virtual agent to help customers through their car-shopping journey. [VIDEO]
The Knowledge Graph and Its Importance for Intelligent Assistance
As one of the underpinnings of Google’s search algorithms, the knowledge graph has the ability to give you the exact answer you’re seeking. Will intelligent assistants be able to leverage data in a similar way to respond faster and more accurately?
NICE’s Purchase of Nexidia Ups the Ante for IA
NICE Systems has agreed to acquire speech analytics specialist Nexidia for approximately $135 million.
Why Text-Based Commerce is the Future of Intelligent Assistance for Facebook and WeChat
As mobile becomes the preferred way of joining the connected world, will chat and text-based messaging apps be the primary user interface (UI) for intelligent assistance?
Opus Research Welcomes Amy Stapleton to our Intelligent Assistants Team
Today, I’m pleased to announce that Amy is joining the Opus Research team as an analyst for our Intelligent Assistants research group.