In constructing a bot to automate the process of collecting team status updates, Slack is tapping into the worthy goal of minimizing onerous, time-consuming tasks that all businesses face.
Articles
What Tay Could Teach Customer Experience Professionals
ICYMI, the Twittersphere fostered the short, notorious life of the #ConvComm #IntelligentAssistant @TayandYou. Called “Tay” for short, it was launched on March 23rd by the artificial intelligence (AI) experts from Microsoft’s Technology and Research Group and the Bing Search Team…. Read More ›
What to Call the Emerging Category of In-Home Intelligent Assistants
Amazon’s Alexa is the first of many smart, versatile and extensible voice user interface devices being ushered into homes to serve as intelligent personal assistants for everyone in the family.
USAA, MasterCard, Swedbank, Shell, Atos and CapGemini to Showcase How to Improve CX
The Intelligent Assistants Conference and Intelligent Authentication Conference (London | April 26-27) provides a single venue to meet visionaries, solution providers and your peers involved in customer care, contact centres, strategy & innovation, fraud & security, multi-factor authentication, and customer engagement.
TalkTalk Turns to Voice Biometrics to Simplify Secure Sign In
TalkTalk, a provider of “quadruple play” communications and entertainment services, now enables its subscribers to use their voice to speed up secure access to its automated service lines.
Why IoT Needs Intelligent Assistants
As the natural user interface of IoT, intelligent assistants have the ability to interact with connected devices to make them easily accessible and complete tasks on our behalf.
Nymi Band: A Wearable Approach to Intelligent Authentication
My highlight for RSA 2016 was Nymi, a private company coming out of semi-stealth mode to build awareness of its first product, Nymi Band.
5 Steps for Architecting Your Company’s Digital Self-Service Strategy
USAA, Shell Corporation, Ticketbis, Swedbank and ING are among the many firms using intelligent assistants to address customer support challenges. Hear their case studies at Intelligent Assistants Conference London (April 26-27).
MasterCard’s Identity Check To Promote Simple, Secure Digital Commerce
With the upcoming global rollout of Identity Check, a multi-factor biometric authentication solution for payments, MasterCard is staking its claim as an industry leader fostering the growth of secure digital commerce.
How Voice Plays into the Rise of the Conversational UI
A new user adoption survey by MindMeld shows more people are using their voice to get things done on smartphones and how voice-assisted Conversational UI continues to gain traction.