Intelligent Assistants Conference London 2016 featured presentations of the core technology platforms and customer case studies from the likes of USAA, Virgin Media, Royal Dutch Shell, Ticketbis, Swedbank, MasterCard and MyWave.
Articles
Themes and Memes from IA-Squared
In April 2016, Opus Research convened a unique event showcase for both IA and IAuth solutions.
Bots, AI and Conversational UIs Top List of Hot Topics at #IA-Squared
The Intelligent Assistants space is red hot and has recently become crowded with personal assistants, personal advisors, customer-facing enterprise virtual agents, chatbots, and just plain bots. In the midst of this frenzy, our IA landscape defines core technology services that support all aspects of Intelligent Assistance and creates a deliberate taxonomy of intelligent assistant categories.
The New Landscape: Intelligent Assistants Confront the Botsplosion
At Opus Research, we focus, not on Bots, but on “Intelligent Assistants” (IAs). Last October, we issued the first Intelligent Assistance Landscape. Today we officially issue an updated version.
BetterBrand Provides Chatbot Platform for Marketing Teams
UK-based BetterBrand offers a powerful graphical conversation manager where you can build out the entire conversation, constructing possible user inputs and scripting the chatbot’s responses.
Radisson Blu Edwardian Guests Can Text “Edward” for Intelligent Assistance
Guests of the luxury hotelier Radisson Blu Edwardian have a new way to get fast self-service or assistance from the hotel staff by texting “Edward,” an automated Intelligent Assistant.
Microsoft’s Bot Framework: Platform for Conversational Intelligent Assistants
Introduced at the recent Build 2016 event, Microsoft’s Bot Framework offers a complete set of development and deployment services for building and hosting conversational agents.
Intelligent Assistants Are Setting the Course For a Multi-Channel Customer Experience
Intelligent Assistants Conference London 2016 is a gathering place for executives involved in e-commerce, customer care, emerging technologies, strategy & innovation, mobile self-service, and contact centre management.
Slack’s New Bot To Monitor Employees Shows Promise of Enterprise Intelligent Assistants
In constructing a bot to automate the process of collecting team status updates, Slack is tapping into the worthy goal of minimizing onerous, time-consuming tasks that all businesses face.
What Tay Could Teach Customer Experience Professionals
ICYMI, the Twittersphere fostered the short, notorious life of the #ConvComm #IntelligentAssistant @TayandYou. Called “Tay” for short, it was launched on March 23rd by the artificial intelligence (AI) experts from Microsoft’s Technology and Research Group and the Bing Search Team…. Read More ›