Opus Research, the firm that coined the term “Conversational Commerce,” is proud to announce the launch of a global series of conferences that tackle real-world opportunities and challenges of Intelligent Assistance and Intelligent Authentication.
Articles
Case Study: IP Australia’s Alex Improves Digital Self-Service with Human-Like Interactions
As part of a digital transformation mandate, the Australian government agency greatly enhanced digital self-service in supporting over 50,000 customer interactions thanks to an intelligent assistant developed by Datacom.
Case Study: Conversational AI Powers DBS digibank’s Virtual Banking Assistant
DBS digibank, India’s first mobile-only bank, is leveraging Kasisto’s conversational AI platform, KAI Banking, to acquire new customers, drive digital engagement and reduce operating costs.
Israel’s Push to Share Biometric Data Boosts Hope for Federated Identity Management
By testing the sharing of a fingerprint biometric database with the U.S. for a visa waiver program, Israel’s Interior Ministry advances the ideas of identity federation, blockchain platforms and new security schemes of the future.
Opus Research Report: Voice Biometrics, What Could Go Wrong?
Opus Research addresses some of the fears and myths surrounding the use and deployment of Voice Biometrics, separating the real threats from the hype, and sharing effective techniques for implementation.
Next IT Tackles IA’s “Black Box” Syndrome Head on With Alme Conversational Intelligence
Next IT has a new service offering that takes the lid off of the “black box” approach to IA by making its library of 90,000 business intents and 165,00 unique actions garnered for 11 vertical industries commercially available.
Case Study: How FedEx Is Leveraging Intelligent Assistants, AI, and Natural Language Understanding
With 12 million shipments a day and a target audience of over 55 million unique visitors to fedex.com, FedEx deployed an AI-powered virtual assistant, handling over 6.7 million conversations in North America alone, yielding an 80%-81% first contact resolution rate.
SAP Buys Gigya to Address Demand for Intelligent Authentication
Gigya’s suite of Customer ID and Access Management (CIAM) services will be integrated into the SAP Hybris portfolio of E-Commerce software.
Intelligent Assistants Conference San Francisco 2017 – Agenda & Presentations
Hosted by Opus Research, IA Conference San Francisco 2017 featured FedEx, IHG, Samsung, Facebook, Jordan-Nike, L’Oreal, Royal Bank of Canada, Comcast, IP Australia, and Ageas Insurance, among others, showcasing how brands and enterprises are introducing intelligent assistants for automated digital self-service, conversational marketing and customer service.
Intelligent Assistants Conference Features Case Studies in Conversational Commerce
The move to Conversational Marketing is a trend that will be tracked in future Opus Research events. Presentations will be available to view on the opusresearch.net web site.