Avaya Engage 2019 – which attracted over 2,600 users partners, executives and analysts – is in the books. This year featured an upbeat vision for existing customers, partners and integrators to migrate significant amounts of their communications resources to new… Read More ›
In this upcoming webinar (February 7, 2019), Opus Research and NICE discuss how the creation of high-quality fraudster watchlists from historical recordings is a revolution in the fight against fraud.
In this on-demand webinar, Ravin Sanjith (Opus Research) and Alexey Khitrov (CEO, ID R&D) will discuss how voice biometrics, combined with AI techniques, can help deliver on the promise of secure, personalized digital self-service.
With more than $100 million of equity capital, Aspect sets its sights on how next-generation contact centers improve customer engagement with conversational, self-service tools and allow agents to focus on higher-value, customer-centric activities.
Interactions’ partnership with Next Caller formalizes the layered approach it is taking to strengthen the security of conversations conducted through its IVA.
With thousands of brands evaluating their options for implementing chatbots and intelligent virtual assistants it is clear that “Conversational Commerce” is no longer about platitudes or vague concepts; it’s about money.
Ubisend releases a “cheatsheet” data report on how chatbots and intelligent assistants are helping global businesses benefit from day-to-day improvements in customer care, operational efficiencies and conversational marketing.
2019 approaches and the C-word, “Conversational” is everywhere. It has become the ubiquitous antecedent on websites, product collateral and analyst reports touting “Conversational AI”, “Conversational Marketing”, “Conversational Analytics” and (my personal favorite) “Conversational Commerce”. Its importance already extends beyond Contact… Read More ›
Verizon Enterprise Solutions now offers new authentication and anti-fraud protection that employ both authentication and anti-fraud solutions from Pindrop.
Developing analytics for each customer support channel — whether it’s voice, email, chat — help fuel a continuous improvement process that will drive your business toward your desired outcomes.