Leveraging “zero-knowledge” authentication, the company hopes to improve customer satisfaction, prevent fraud and drive operational efficiencies for contact centers.
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Webinar: SMS + Automation: The Next Level in Conversational Sales and Analytics
Join Opus Research and Marchex for a live, interactive webinar (July 23) to learn how textbots and SMS messaging can dramatically uplift conversions and drive critical actions that increase revenue.
Vonage’s Cloud Platform Rises to New Demands of Telehealth
The greatest testimony to the success of Alan Masarek’s strategy and tactics is the success Vonage in the fast-growing world of telehealth.
Reaping the Benefits of the Voice First Web
The #VoiceFirst disruption is far reaching with fundamental business implications for conversational marketing, customer care and intelligent assistance.
Opus Research Report: A Cloud-Based Approach to Intelligent Authentication
How the Covid-19 global pandemic crisis exposed pre-existing performance problems and known security vulnerabilities in the customer care fabric of brands around the world.
New ID R&D Product Focuses on Fraud Prevention in Contact Centers
Fighting “new account fraud” is the target of IDFraud™ Contact Center, a new product offering from ID R&D whose stock-in-trade is biometric-based, conversational authentication, fraud reduction and liveness detection.
Neuro-Symbolic Artificial Intelligence and Potential Impact on Conversational Commerce
The joint research effort from MIT-IBM Watson AI Lab could allow companies to do more with less data and have significant implications for customer care, digital commerce and employee productivity.
Webinar: “Survival Guide to the 50 Shades of Phone-Based Fraud: The Pandemic Edition”
Join Opus Research and software provider NICE to learn about cloud-based contact center solutions and the latest technologies for intelligent authentication and fraud-loss prevention. (June 25)
Webinar: “Introducing Native Process Automation – AI-Infused Workflows for Contact Centers”
Join Thrio, TELUS International and Opus Research for this free webinar (Tuesday, June 2nd) to learn how AI-infused workflows and cloud-based services support both agent-based and automated self-service.
Introducing Native Process Automation: The Foundation of Practical Workflow Management
Developed and put into practice by cloud-based contact center specialist, Thrio, NPA workflows are clear, simple, and have the potential deliver the key benefits that enterprises expect from Conversational AI.